“A self-service solution doesn't mean you don’t offer customer service. On the contrary, self-service is a way to enhance customer service.” See how the best-selling author Shep Hyken describes best self-service customer experience.
The ability for companies to collect, store, and manage vast amounts of digital information has paved the way for big data to shape corporate strategy for a variety of departments. The big data push is particularly big within customer experience space, where countless customer touchpoints can be analyzed to improve interactions and increase loyalty. Read in this narrative what the future of cognitive AI will be in customer services sector and how the customers will be impacted by it in the years to come.
According to Elon Musk, “If you are not failing, you are not innovating enough.” But many organizational cultures still fear failure, so it creates a vicious cycle. Do you dare to fail or even admit failure? And therefore, are you focusing on the most important aspects of your business' ultimate survival: The supreme and world-class customer service? Learn in this narrative why it will be the key salvation for your business in this modern age of technological advancement.
With the increasing integration of social media in our everyday lives, both people and businesses are becoming rapidly more connected to one another. It is because of this development that business models are now having to adapt to more personal spheres of communication, like marketing, social media engagement, and customer service. So, explore these 7 exciting ways to flourish your customer service onto the next level of brilliance.
In 1998, Google - the world’s most ubiquitous search engine - was born, and with it the idea of type-to-search. The idea was simple: type what you want to know and find the information that you’re looking for. That model has taken over ever since. In fact, today, 93% of online experiences begin with a search engine, and this means that the more an optimized a search engine is for customer service, the better it is for the hosting website. Using "Artificial Intelligence" to power your search quarries is just one of the major difference maker.
Delivering a positive experience is the route to increasing customer satisfaction, loyalty, trust, and advocacy. VoiceSage’s John Duffy looks at how organizations are using technology to push the customer experience bar higher. Read the exciting communique on the future of customer service by Mr. Duffy in this narrative.
In the most literal sense, no part of a customer-business relation is more important and deserving of supreme optimization then the payment process. Your customer may well forget and forgive about on-site issues like scattared information, low-quality images and videos, features not properly working, too many ads disturbing, but what they will never forget and forgive is if they had to face any problems while paying you from their digital wallet. Therefore, consider these 5 recommandations to make your digital wallet procedure a smooth, safer, and convenient for your consumers.
So, why does this happens that the conversion rate of our potential customers is very low, despite trying our best to tempt and lure them to buy from us? Well, there is no simple and straightforward answer to this problem. There are many aspects needed to be dealt with wisely when it comes to converting a visitor into a customer. Let's talk about them and find a concrete solution.
The UK is a nation of smartphone addicts. Deloitte's sixth annual Mobile Consumer Survey reveals that four out of five adults now own a smartphone, with one in three admitting to checking their phone in the middle of the night. What all of this points to? A technologically advanced customer service functionalities for the better future of creating some outstanding customer experiences. Explore the great expectations of futuristic customer service in thie brief.
When the smartphone came out, it completely changed the game for digital technology and communications. Suddenly, users no longer needed separate devices for music, the internet, phone calls, photos, GPS, etc. Instead, they had access to all of it in one hand with the push of a button - and the world never looked back. This is how innovative and creative tech changes the businesses, the customers, and the customer service for forever.
Artificial Intelligence (AI) has finally emerged from the shadowy realm of university labs and science fiction to splash down right in the heart of mainstream society. This seemingly rapid ascent has been bolstered by an unlikely (even pedestrian) bedfellow: online shopping. Learn in this article about why AI will be important for the e-commerce industry.
While a high amount of traffic does neatly signify the importance and top rank of a web page, the continues operation and the ability to keep the page, and its functions, going smoothly despite high traffic is what makes all the difference. Learn here the reasons as to why a high clickthrough web page does not always equate to a good customer service.
Chances are that most people turn to a mobile app on their smartphone every morning while starting their day, even before enjoying that first cup of coffee. Whether they are checking the weather, logging in their fitness routine, or adding the cost of their Starbucks latte to their weekly budget, it is clear that ‘mobile moments’ spent on apps have become an integral part of our daily routine. Therefore, no business in current times should be left behind without taking benefit from introducing there own 'mobile moment' with an exclusive mobile app.