5 Customer Experience Leaders We’re Thankful For


Tis’ the season to be thankful! The AnswerDash team is sending our gratitude to five customer experience leaders whose yummy content feeds our appetites and has us coming back for seconds!

From implementing self-service tools to leveraging knowledge bases for actionable insights, these influencers have made us thankful for sharing their thoughts:

John Rossman

Follow John on Twitter: @johnerossman

Our favorite article by John: The 10 Best Practices for Self-Service

Jeannie Walters

Follow Jeannie on Twitter: @jeanniecw

Our favorite article by Jeannie: Why Customer Comments Are as Valuable as Metrics

Martin Hill-Wilson

Follow Martin on Twitter: @martinhw

Our favorite article by Martin: Using Knowledge Effectively


Follow Doug on Twitter: @djdoug

Our favorite article by Doug: 8 Must-Know Rules for Resolving Customer Conflicts

Don Peppers

Follow Don on Twitter: @DonPeppers

Our favorite article by Don: The Ideal Customer Experience is No Experience

Which customer service champs are you grateful for?

Have a Happy Thanksgiving!

- The AnswerDash team