This article highlights the major findings discussed in a recent event in Australia about the difficulties faced by companies in providing basic customer service.
The Power of Proactive Customer Service Solutions
With 40% of the world's population buying online, there is no other option except providing proactive AI-powered self-service customer experiences.
ASOS ‘Awesome on Mobile’ as Results Show Technology Drives Growth
ASOS, the renowned British online fashion firm, has shown a 26% increase in sales which they credit to their 'Awesome on Mobile' customer experience.
How TireBuyer Increased Their Sales Revenue per Visitor by 13% In Only a Few Weeks
Tirebuyer is a premier online provider of discount tires and wheels. With answerdash, an innovative self-service technology platform, Tirebuyer increased their revenue per visitor while efficiently and effectively answering customer inquiries without additional expensive service representatives.
11 Changes That Are Revolutionizing The Customer Support World
Evoluation of new technologies giving good customer experience. Customer wants more work at a faster speed. Involving new technologies is very much important for having good impact of the business over customer.
What Will Customer Experience Look Like In 2017?
The customer experience would look very different in coming years. It would be all about chatbots (AI robots that interact with you through apps), Geofencing (receiving messages when you enter or exit a certain area), Omnichannel (consumers recognized as the same person across all shopping channels)
B2B Buyers Don't Want to Talk to You. They Want a Frictionless Self-Service Experience.
If you want to stand out from your competition, you should consider a predictive self-service solution such as AnswerDash.
5 Best Practices for Providing Customer Self-Service with a Full-Service Feel
If you are struggling to convert your customer self-service into more Full-Service; here are 5 best ways you can do so & increase sales conversions.
Meet Jacob O. Wobbrock | An Entrepreneur Focused On Interactive Solutions That Improve The User And Customer Experience
Jacob O. Wobbrock, Ph.D. is a technology professor and entrepreneur who is focused on reforming user & customer experience using interactive technology.
Chatbot Advice for E-Retailers
Chatbots, today, is an essential part of every successful CX strategy or any AI-powered self-service platforms. Here is advice on chatbots for e-retailers.
Chatbots are Revolutionizing Customer Service
Chatbots are the new norm for almost every business that focuses on customer satisfaction, retention, & wants a higher support ticket deflection ratio.
Why Chatbots are an Important Opportunity for Retailers
For many years messaging platforms like these were void of brand or business integration opportunities, aside from general brand awareness and customer engagement. The new chatbot functionality, retailers can accept payments directly, right there within a Messenger conversation with a user.
60% of Traffic But Only 16% of Sales: Solve the Mobile Web Challenge for Good
Customer mainly used mobile technology for getting all the informations and growth in sales can only be done by using good responsive websites. Increase of sales mainly depends on having good traffic and on user-friendly websites.
The Competitive Advantage of Integrating Self-Service and Live Chat
AnswerDash and SnapEngage have created an integrated solution to offer both live chat and self-service seamless and created a distinct advantage for businesses of all sizes. This has widely benefitted employees, business, and the overall customer experience.
You’re Still Not Combating Shopping Cart Abandonment the Right Way
Shift some of your shopping cart abandonment spending to technology like AnswerDash and actually achieve the results you want.
Customer Service Physics and the Impact of Self-Service
AI-powered self-service platform has brought a revolutionary leap in the customer service industry - one that is here to stay & grow business' reputation rapidly.
The Future of Intelligent Self-Service Technology
Self-service is growing and preferred today, especially among the younger generation. Millennials and anyone in their 30s and 40's would rather get a quick answer. Companies that offer self-service have a great advantage in this regard.
Your Self-Service 101: Three Things That Are Needed for Great Self-Service
Before you make the switch to self-service, you need to know what makes a good self-service experience. Here are three questions you should ask yourself while you make the switch to self-service. How efficient, dynamic and usable it is?
Why Zendesk Isn’t Enough and How to Make It More Powerful with Contextual Self-Service
Zendesk offers two primary tools. Firstly, customer support management tool that enables agents to track and respond to customer inquiries, usually over email. The second offering is their knowledge base, called their “Help Center.”. Both tools do not solve a problem i.e. great customer experience
5 Questions to Test Your Web Engagement Savvy
Websites need to use artificial intelligence to give customers an experience that meets their demands of personalization and instant responses.