Company Expands Executive Team to Drive Growth, Delivering Ground-Breaking Predictive Self-Service Customer Support for Enterprises
SEATTLE, March 30, 2016 /Marketwired/ -- Seattle-based AnswerDash, the world's leading provider of predictive Q&A customer support for websites and apps, today announced the appointment of Don Davidge as vice president of sales and marketing. In this role, Davidge will drive revenue and capitalize on AnswerDash's pioneering position in online contextual self-service support.
Davidge is uniquely suited to lead AnswerDash’s sales and marketing efforts, bringing over 25 years of experience as an entrepreneur, co-founder and brand builder in the technology industry. His arrival enables AnswerDash to accelerate growth in customer acquisition, revenue and customer success.
This addition to AnswerDash's executive team follows the May 2015 hiring of CEO William Colleran, former Impinj and Innovent Systems CEO.
“Top-flight sales and marketing execution is critical as we accelerate growth,” said Colleran. “Don’s experience, enthusiasm and insights boost these capabilities tremendously, and we’re fortunate to have him.”
Davidge co-founded Melodeo, an early, digital-streaming music service, where he led the company through dramatic growth contributing to the company’s acquisition by Hewlett Packard. Davidge was also a key executive at Tegic, developer of the T9 predictive text input system for mobile devices, which was acquired by AOL and has now shipped on over 10 billion devices. Both companies were backed by Voyager Capital.
“We're pleased to be working with Don again at AnswerDash after two successful exits with Tegic and Melodeo,” said Bill McAleer, managing director at Voyager Capital. “AnswerDash has a great offering, and Don has tremendous go-to-market experience for this stage in a company's development.”
Davidge also served as a corporate advisor to Swype and Voice Signal, both of which were acquired by Nuance. Most recently, he served at Hewlett Packard as head of business development for mobile enterprise web services—formerly HP Palm webOS, where he led business development activities for web and cloud services, including SaaS, PaaS and IaaS.
“As an experienced tech entrepreneur, I understand the large opportunity for predictive customer service and am impressed by the elegant solution AnswerDash offers,” said Davidge. “This company enjoys the support of a passionate team and enthusiastic, experienced investors, and I look forward to working alongside both to deliver a market-leading solution to our customers.”
AnswerDash’s Predictive Q&A Engine empowers companies to give their website and app users the right information in the right place at the right time. With AnswerDash, businesses cut support tickets by 30 to 50 percent while improving online customer satisfaction. Founded by experts in human-computer interaction at the University of Washington, AnswerDash was named a Cool Vendor in Gartner's 2015 CRM Customer Service Report and is backed by leading venture investors. Learn more at www.answerdash.com.