Funding Helps Scale Company That Dramatically Reduces Customer Support Costs for Enterprises
SEATTLE, Sept. 14, 2015 /Marketwired/ -- AnswerDash, the world's leading provider of website contextual help, today announced a seed investment of $2.9 million led by venture firm Voyager Capital. With this funding, the company will accelerate growth by expanding its sales and marketing teams and continuing to enhance its SaaS product offering. WRF Capital,Summit Capital, the W Fund and Arnold Venture Group also participated in this financing round.
This funding comes shortly after AnswerDash's selection as a 2015 Cool Vendor by Gartner, Inc., which recognized the company's SaaS solution as innovative, impactful and intriguing in the report entitled "CRM Customer Service and Support, 2015." AnswerDash also recently appointed Dr. William Colleran as CEO to accelerate growth, leveraging the company's pioneering position in online contextual self-service.
"AnswerDash has created a new category of self-service help that can deliver significant value to any company with a web or mobile presence by dramatically reducing customer support costs and increasing sales conversion rates," said Bill McAleer, partner at Voyager Capital. "We're very excited by AnswerDash's prospects because they have a unique and compelling value proposition, a first-mover advantage in a huge, untapped market and the powerful economics of a SaaS business model."
Dozens of companies have selected AnswerDash's powerful, contextual help solution to improve customer satisfaction, reduce support costs and increase conversion rates on their websites. The company's innovative offering enables enterprises to support their customers far more effectively than by using costly assisted-service channels, like live chat, phone and email.
"At AnswerDash, we're revolutionizing how businesses support their customers online," said Dr. Colleran. "Our website self-service product enables companies to cut customer support costs in half while increasing customer satisfaction. Savings like that are almost unheard of. This funding will greatly accelerate our growth, and we appreciate all of our investors for their support and vote of confidence in our company."
AnswerDash, the world's leading provider of contextual, self-service help for websites and web applications, offers businesses tools to improve their online customer experience. AnswerDash's SaaS offering provides instant, context-sensitive help on websites, reducing customer support costs, increasing sales and providing valuable insights into customers' needs. AnswerDash empowers web users on both desktop and mobile platforms with the right information, at the right time, in the right place. For more information, visit:www.answerdash.com.
About Voyager Capital
Voyager Capital is a leading West Coast information technology venture firm that provides entrepreneurs with the resources, experience and connections to build successful companies. Voyager invests in early stage digital media, software and digital marketing companies. Voyager Capital has over $420 million under management in four funds with offices in Seattle, Washington; Portland, Oregon; and Menlo Park, California. For more information, visit:www.voyagercapital.com.