New ‘AnswerBot’ Enables Companies to Provide an Instant Self-service User Experience Without Losing Personal Touch
SEATTLE, Nov. 15, 2016 — AnswerDash, a Seattle SaaS company that enables online businesses to provide instant contextual answers to their website, mobile and app visitors has launched AnswerBot. With this release, AnswerDash expands upon their AI-powered Predictive Q&A Engine to bring instant answers and contextual support in real-time to Facebook Messenger users.Facebook Messenger is rapidly becoming one of the most important points of contact that customers use to interact with your company. Since the Facebook chatbot platform launched in April, more than 11,000 bots have been added to Messenger, Facebook vice president of messaging products David Marcus wrote in a Facebook post.
Facebook Messenger opens a direct channel with your customers, but it usually requires a delayed chat exchange with a Customer Service Representative. AnswerBot allows customers to have a self-service solution for this channel - and access to the customer's entire knowledge base - while delivering answers instantly. With AnswerBot, users can easily glide from self-service to assisted service as needed.
“Self-service continues to evolve across all channels and chatbots are the next big form of communication. AnswerBot leverages our AI-powered Predictive Q&A Engine to augment the Facebook Messenger experience, providing customers with access to a complete knowledge base of instant answers.” said Bill Colleran, CEO, AnswerDash. "Whether web, mobile, or interactive messaging such as Facebook Messenger, AnswerDash delivers a dynamic and consistent self-service experience across your brand's touchpoints."
For those already using AnswerDash on the web, AnswerBot has been a seamless addition to their customer experience toolset. A select number of AnswerDash clients have already begun using AnswerBot to enhance Facebook Messenger, reduce their customer support costs, increase their sales conversions, and gain insights into their customers' needs. Setup is easy allowing users to go live within hours.
“The number one priority for me is to ensure that we get our customers the answers they are looking for no matter where they are in the digital experience,” said Michael Luna, Operations and Customer Support Manager at PeoplePerHour. “AnswerDash’s chatbot makes our entire knowledge base accesible and searchable, allowing us to provide instant answers to our users within Facebook Messenger.”
AnswerDash’s Predictive Q&A Engine empowers companies to give their website and app users the right information in the right place at the right time. With AnswerDash, businesses can transform their digital user experience, while cutting support costs by 30 to 50 percent, improving sales conversions by 10 to 30 percent and increasing customer satisfaction. AnswerDash integrates with the most popular ticketing systems including Zendesk, Salesforce Desk, and Freshdesk to “contextualize” knowledge base content, bringing it directly to the point of need. AnswerDash also integrates with leading live chat providers such as Olark, Zopim, LiveChat and SnapEngage.
Founded by experts in human-computer interaction at the University of Washington, AnswerDash was named a Cool Vendor in Gartner's 2015 CRM Customer Service Report. Learn more at www.answerdash.com.