Delivering a great customer experience on your website can be tricky. Not all users are looking for the same thing, and the number of different journeys they take to achieve their goals are limitless.
Through our research at AnswerDash, we have found that users like to answer questions on their own. We all value the ability to be self-sufficient. Website self-service has the potential to make your customers feel empowered, capable, and confident. And deliver great returns!
To help you learn about the impact customer self-service has on business, we have created an infographic that outlines the issues currently faced by online customer support. How does your customer experience compare?
Are you ready to be a customer experience champ?