When scaling your support solution, the issue isn't really handling more customers, it's handling more questions. Customers by themselves don't require customer support, only customers with questions. So ask yourself: "What are the questions my customers have, and how can I scale my ability to address them?"
For most online businesses, 80% of the support ticket volume is made up by just 20% of the most frequently asked questions. Employing a contextual self-service strategy on your website allows customers to get answers to their frequent and simple questions right where they have them, and allows your support staff to focus on high-value customer conversations as you scale.
AnswerDash is excited to announce our integration with Desk.com Support Center. AnswerDash for Desk.com makes it easy for you to "bring forward" your Desk.com Support Center articles as AnswerDash self-service Q&A, so answers appear directly on pages where your customers have questions. You’ve already spent time writing great content for your knowledgebase, so it’s time to make it more visible and more relevant so customers can start getting their answers through self-service.
To set up, log into AnswerDash tools, select Settings and find Desk.com under the Integrations column. From here, simply enter your Desk.com domain name to get started. Once turned on, Support Center syncing will happen automatically every 10 minutes. Your Support Center Q&A will now be seamlessly displayed in the AnswerDash tab on your website.
AnswerDash also integrates with Zendesk Help Center! Learn more about that integration in our previous blog post.
Curious? Want to learn more?