Customer Success Matters

Meet the AnswerDash Team

Posted by AnswerDash on Jul 27, 2016 1:59:53 PM
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Topics: Company News

Announcing AnswerDash's New and Improved Object Search for Delivering Contextual Q&A

Posted by Jake Wobbrock on Jul 20, 2015 1:14:00 PM

At AnswerDash, we strive to improve our product and the benefits it delivers to our customers and theirs. We follow a highly iterative, evidence-driven design approach where we combine user data, customer feedback, and informed trial-and-error to produce the next advance in our contextual Q&A system. Data tells us what’s working, what’s not, and how our product is being used. Customer feedback tells us what’s desired and why. And informed trial-and-error allows us to put our ideas into practice, measure them, and wend our way to intuitive, innovative features.

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Topics: Website Self-Service, Company News, AnswerDash Product News

When Your Baby Grows Up

Posted by Jake Wobbrock on Jun 4, 2015 6:30:00 AM

My name is Jake Wobbrock and until recently, I was the founding CEO of AnswerDash. I have two children, a boy nearly eight and a girl nearly five. The cliche is true: They grow up so fast. I remember the day I left my son, then five, at his first kindergarten class. Walking away across the playground I let a single tear escape my eye, and although it was only one tear, it contained within it a mixture of pride and sorrow. On the one hand, I was proud of my little boy reaching his first day of school. On the other, I was sad because memories were already being made, and that meant certain stages were now behind us. He never again would take his first step or say his first word... or have his first day of kindergarten.

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Topics: University Startups, Company News

AnswerDash Named a Cool Vendor in Gartner's 2015 CRM Customer Service Report

Posted by Matt Blythe on Apr 17, 2015 7:30:00 AM

We always wanted to be one of the "cool kids." Now we are.

On April 9, Gartner analysts  released their report entitled, "Cool Vendors in CRM Customer Service and Support, 2015," and we are excited to find AnswerDash named on the list.

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Topics: Website Self-Service, Company News

How PetHub Reduced Customer Service Escalations by 67% with AnswerDash Self-Service

Posted by Liz York on Feb 19, 2015 6:30:00 AM

PetHub is an online pet protection company focused on finding lost pets and getting them home quickly and safely. PetHub has recently made tremendous strides as a business, but started as a small, nimble startup company with only a few employees who had trouble keeping up with an influx of customer service inquiries as demand for PetHub's services grew.

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Topics: Website Self-Service, Company News

Introducing Kevin Knoepp, VP of Engineering at AnswerDash

Posted by Liz York on Jan 27, 2015 6:30:00 AM

We are pleased to announce Kevin Knoepp has joined the AnswerDash team as our Vice President of Engineering. Kevin will bring his extensive experience to grow our engineering team as we scale our innovative contextual answer technology.

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Topics: University Startups, Company News

Introducing AnswerDash for Desk.com: Scale Your Support Center with Contextual Customer Self-Service

Posted by Liz York on Jan 15, 2015 6:30:00 AM

When scaling your support solution, the issue isn't really handling more customers, it's handling more questions. Customers by themselves don't require customer support, only customers with questions. So ask yourself: "What are the questions my customers have, and how can I scale my ability to address them?"

For most online businesses, 80% of the support ticket volume is made up by just 20% of the most frequently asked questions. Employing a contextual self-service strategy on your website allows customers to get answers to their frequent and simple questions right where they have them, and allows your support staff to focus on high-value customer conversations as you scale.

AnswerDash is excited to announce our integration with Desk.com Support Center. AnswerDash for Desk.com makes it easy for you to "bring forward" your Desk.com Support Center articles as AnswerDash self-service Q&A, so answers appear directly on pages where your customers have questions.

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Topics: Website Self-Service, Company News, AnswerDash Product News

Bring your Knowledge to the Point-Of-Action with AnswerDash

Posted by Liz York on Jan 13, 2015 6:30:00 AM

Our mission at AnswerDash is to make the web easier to use with simple-to-use, touch-inspired, contextual self-service that enables companies to scale and empowers customers to achieve their goals. No typing. No digging. No leaving the page. Help right where customers need it. Easy and effective.

Most customer service technologies require users to navigate away from their desired path to customer support pages divorced from the main website where users have their questions.

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Topics: Website Self-Service, Company News

Scale Your Support Team with the AnswerDash Zendesk Integration

Posted by Liz York on Jan 5, 2015 6:30:00 AM

A few weeks ago, we introduced you to the AnswerDash integration with Zendesk Help Center and our new Zendesk App. We're excited about the beginning of this friendship with Zendesk because we love how customers can customize and build innovative customer success solutions grounded on business needs. 

The AnswerDash integration helps businesses scale their support teams without a huge support investment or expansion of their team.

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Topics: Website Self-Service, Company News, AnswerDash Product News

Introducing AnswerDash Zendesk Integration for Contextual Customer Self-Service

Posted by Liz York on Dec 18, 2014 9:30:00 AM

For most online businesses, 80% of the support ticket volume is made up by just 20% of the most frequently asked questions. Employing a contextual self-service strategy on your website allows customers to get answers to their frequent and simple questions right where they have them, and allows your support staff to focus on high-value customer conversations.

AnswerDash is excited to announce our integration with Zendesk Help Center and our new Zendesk App. AnswerDash for Zendesk makes it easy for you to automatically import Q&A from your Help Center articles and quickly turn any Zendesk ticket into AnswerDash contextual self-service Q&A!

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Topics: Website Self-Service, Company News, AnswerDash Product News