Customer Success Matters

Why are Companies Grappling with Basic Customer Service?

Posted by Christopher Brown on Mar 6, 2017 11:29:05 AM

Adam Bender from Computerworld Australia recently reported on an event hosted by IPscape exploring the challenges companies continue to have delivering customer service that meets expectations. With exploding connectivity and consumer expectations for instant service one would think businesses would be forced to respond.  However fear and other factors have made progress slow.

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Topics: Customer Experience, Customer Service/Support, Customer-centricity