The Mobile App: A Critical Part of Your Omnichannel Strategy

Chances are that most people turn to a mobile app on their smartphone every morning while starting their day, even before enjoying that first cup of coffee. Whether they are checking the weather, logging in their fitness routine, or adding the cost of their Starbucks latte to their weekly budget, it is clear that ‘mobile moments’ spent on apps have become an integral part of our daily routine.

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Topics: User experience, omnichannel, Proactive Customer Service Solutions

Does Your Site Meet the Ultra-High Expectations of Millennials?

The Average Internet User Has Changed

The face of the average internet user is changing every day, with more millennials - most of whom are “digital natives,” or people that grew up using and understanding digital technology - online than practically any other demographic. Think about it: when the internet first exploded, its users were learning how to use it for the very first time. It was a completely new way of operating and, essentially, a new language for everyone involved.

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Topics: User experience, contextual self-service, frictionless customer service, millenials