Pricing

"We have seen a 51% reduction in repetitive customer support tickets just three weeks after launching AnswerDash. Based on this, its evident AnswerDash is a game-changer in online customer support"

Martin Sachs, VP of Operations at PipelineDeals

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Contact us for your tailored price quote

AnswerDash’s pricing is based on usage, which we measure according to the number of AnswerViews that a customer consumes.  An AnswerView is recorded whenever an end-user receives an answer from AnswerDash on the web, in a mobile app or via chatbot.

 Because pricing depends on the specifics of each customer, including site traffic, complexity of content, deployment channels (web, mobile, chatbot), etc., prices can vary significantly.  For example, while a small customer with a simple website might pay a few hundred dollars per month, a large enterprise might pay several thousand dollars per month.

Our customers can select either of two pricing options, fixed or variable.  Each option has advantages and disadvantages described below.

Fixed:

Under the fixed pricing model, we jointly agree with our customer on an expected annual usage rate and then quote an annual fee for that estimated usage.

  • Advantages: costs are known in advance; no budget surprises mid-year

  • Disadvantages: beginning-of-year estimates could be too high

Variable:

Under the variable pricing model, our customers purchase AnswerViews in advance with significant volume discounts for larger purchases.

  • Advantages: AnswerViews never expire, so customers get exactly what they pay for

  • Disadvantages: Usage could exceed beginning-of-year estimates, requiring more purchases of AnswerViews mid-year

 

Instantly calculate your cost savings!

What you get:

checkmark Unlimited Q&A
checkmark Popular questions and object search
checkmark Ticketing system and KB integration
checkmark Live chat integration
checkmark Multi-language capability
checkmark Mobile support
checkmark Dashboard and analytics
checkmark Quick-start onboarding

Customers love the results:

checkmark 30-50% ticket deflection
checkmark 10-80% live chat deflection
checkmark 10-30% increased conversion
checkmark Up to 18x user engagement
checkmark Empowered visitors
checkmark Improved CSAT
checkmark User insights

 

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