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WEB
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MOBILE
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CHATBOT
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ANALYTICS
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INTEGRATIONS

Web

AnswerDash presents a configurable, floating “help” button or tab on web pages. When visitors need support and click the tab, they’re presented a list of popular questions to choose from.  By clicking on a question, users receive an instant answer without having to type or formulate a query.

Features

Object Search: Customers can directly click on any object on the page and get more information. Objects include labels, links, buttons, images, videos and just about anything a website can display.

Search within the tab: Customers can easily search within the list of questions

Rich Media Answers: Provide answers in rich media: help center articles, pictures, videos, audio files and even animated gifs.

AnswerBase: Enable visitors to browse all Q&A on your site without having to leave the page they are on.

Ask a New Question: Invite customers to ask a new question if they can’t find the answer they’re looking for.

Answer Feedback: Invite customers to provide suggestions if an answer wasn't helpful.

Live Chat and Ticket Integration: When customers ask new questions through AnswerDash, a new ticket will automatically be created in your ticketing system. AnswerDash also integrates with live chat.

 

Multi-language Support

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English(US)
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English(GB)
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French
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German
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Italian
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Spanish
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Portuguese
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Dutch
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Danish
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Norwegian
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Swedish
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Finnish
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Romanian
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Czech
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Turkish
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Bulgarian
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Hungarian
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Greek
SCHEDULE A DEMO

Mobile

Get the benefits of the AnswerDash Predictive Q&A Engine embedded in native iOS and Android Apps for mobile phones and tablets. You can set up AnswerDash to launch from the toolbar or use our customizable floating “help” button.

With a simple API call, developers can send information to our servers with some context about where the user is in your application (we call this the “application state”). As the user requests help, AnswerDash displays context-sensitive help and popular questions for every screen and section of the app. The support content is displayed in a preloaded web view for fast performance.

iOS

  • Language: Swift and Objective-C
  • Distribution: Cocoapods and manual install

Android

  • Language: Java
  • Distribution: Gradle and manual install
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SCHEDULE A DEMO

Chatbot

AnswerDash can help you set up the AnswerBot – a Facebook Messenger chatbot that uses our AI-powered Predictive Q&A Engine. Customer interactions on Facebook Messenger usually involve a delayed chat exchange with a single customer support representative. With the AnswerBot, customers have access to a self-service solution that makes your entire knowledge base accessible and searchable. Users receive answers instantly.

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SCHEDULE A DEMO

Integrations

AnswerDash integrates with the most popular ticketing systems to "contextualize" knowledge base content, bringing it directly to where customers already are.

How we work with customer support systems:

Sync

AnswerDash Sync enables us to display knowledge base content  as contextual Q&A, increasing engagement with content.

Resolve

The AnswerDash App for Zendesk enables writing AnswerDash answers from within Zendesk's ticketing tool. AnswerDash can hand off customer inquiries to live chat.

Evolve

New questions asked via AnswerDash can directly become tickets. Based on new questions users ask, AnswerDash helps find gaps in existing content. Suggested missing Q&A are added back to improve your knowledge base.

Track

Track the success of answers published from your CRM in the AnswerDash analytics dashboard. Quantify your savings of ticket resolution time and support costs.

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Live Chat Support Integration

When visitors can’t find answers to their questions using the AnswerDash system (we admit that this sometimes happens), the engagement seamlessly escalates to live chat assisted-service. 

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Analytics

AnswerDash analytics allow you to see what questions your customers have, exactly where they have them, and what answers were valuable to them. Going beyond just “when and where” analytics, AnswerDash allows you to explore the “why” behind your customers' behavior.

Dashboard

Your Dashboard view shows top level information about AnswerDash usage, Q&A, and site pages

  • Understand which questions and answers most often lead to conversions
  • Learn what causes people to leave your site, abandon carts, or unsubscribe

Benefits to your business

  • See how many support tickets you've received before and after launch and quantify ticket deflection
  • Access time and cost savings data in hours and costs per ticket deflected

Usage

  • See how many people are using AnswerDash on your site
  • Know how many visitors are benefiting from instant self-service answers

Track and Results

  • Track and quantify your support ticket deflection
  • View the number of support tickets you've received before and after implementing AnswerDash

Top & trending Q&A

  • Learn what are the most viewed Q&A on your site

Content Gaps

  • Find suggestions for Q&A content from actual search phrases and questions asked by your visitors
  • Convert the most common and important questions into Q&A and publish them to deflect future tickets

Top pages and Hotspots™

  • Get data on which of your pages AnswerDash is being used most
  • Learn exactly where on your pages your customers have critical questions

Answer Paths™

  • See where your customers navigate before and after viewing your Q&A—including where they leave your site
  • Gain insight into what your visitors are thinking, what is leading them to convert, and what is causing them to abandon

A/B testing tool

  • AnswerDash can help you can initiate A/B tests, enabling you to measure the impact of changes to your site