AnswerDash presents a configurable, floating “help” button or tab on web pages. When visitors need support and click the tab, they’re presented a list of popular questions to choose from. By clicking on a question, users receive an instant answer without having to type or formulate a query.
Object Search: Customers can directly click on any object on the page and get more information. Objects include labels, links, buttons, images, videos and just about anything a website can display.
Search within the tab: Customers can easily search within the list of questions
Rich Media Answers: Provide answers in rich media: help center articles, pictures, videos, audio files and even animated gifs.
AnswerBase: Enable visitors to browse all Q&A on your site without having to leave the page they are on.
Ask a New Question: Invite customers to ask a new question if they can’t find the answer they’re looking for.
Answer Feedback: Invite customers to provide suggestions if an answer wasn't helpful.
Live Chat and Ticket Integration: When customers ask new questions through AnswerDash, a new ticket will automatically be created in your ticketing system. AnswerDash also integrates with live chat.
Get the benefits of the AnswerDash Predictive Q&A Engine embedded in native iOS and Android Apps for mobile phones and tablets. You can set up AnswerDash to launch from the toolbar or use our customizable floating “help” button.
With a simple API call, developers can send information to our servers with some context about where the user is in your application (we call this the “application state”). As the user requests help, AnswerDash displays context-sensitive help and popular questions for every screen and section of the app. The support content is displayed in a preloaded web view for fast performance.
AnswerDash can help you set up the AnswerBot – a Facebook Messenger chatbot that uses our AI-powered Predictive Q&A Engine. Customer interactions on Facebook Messenger usually involve a delayed chat exchange with a single customer support representative. With the AnswerBot, customers have access to a self-service solution that makes your entire knowledge base accessible and searchable. Users receive answers instantly.
AnswerDash integrates with the most popular ticketing systems to "contextualize" knowledge base content, bringing it directly to where customers already are.
AnswerDash Sync enables us to display knowledge base content as contextual Q&A, increasing engagement with content.
The AnswerDash App for Zendesk enables writing AnswerDash answers from within Zendesk's ticketing tool. AnswerDash can hand off customer inquiries to live chat.
New questions asked via AnswerDash can directly become tickets. Based on new questions users ask, AnswerDash helps find gaps in existing content. Suggested missing Q&A are added back to improve your knowledge base.
Track the success of answers published from your CRM in the AnswerDash analytics dashboard. Quantify your savings of ticket resolution time and support costs.
When visitors can’t find answers to their questions using the AnswerDash system (we admit that this sometimes happens), the engagement seamlessly escalates to live chat assisted-service.
AnswerDash analytics allow you to see what questions your customers have, exactly where they have them, and what answers were valuable to them. Going beyond just “when and where” analytics, AnswerDash allows you to explore the “why” behind your customers' behavior.
Your Dashboard view shows top level information about AnswerDash usage, Q&A, and site pages
Benefits to your business
Track and Results
Top & trending Q&A
Top pages and Hotspots™
A/B testing tool