How-to Guides on Implementing Contextual Help
- Getting Started Guide: The pre-launch considerations to help you successfully get started in AnswerDash.
- Ticket Deflection Guide: The how-to resource to maximize ticket deflection and avoid inconsistencies.
- How does AnswerDash calculate ticket deflection? An overview of the metrics used in ticket deflection and why the calculations validate accurate deflection results.
- Embedding Video Guide: The best practices for adding video to AnswerDash Q&A.
- Using "Pages" in AnswerDash: The how-to guide for specifying URL patterns and where on your site or app the AnswerDash service appears.
- Using AnswerMarks Guide: The step-by-step resource for adding fully customizable visual targets to objects on your web pages for "on-object" contextual help
- What to Expect When Adopting AnswerDash: Your six-step journey to a successful deployment.