“A self-service solution doesn't mean you don’t offer customer service. On the contrary, self-service is a way to enhance customer service.” See how the best-selling author Shep Hyken describes best self-service customer experience.
What exactly are customers’ expectations today, and how have they evolved in recent years? Here are some important trends and statistics to keep in mind - and how to keep your business on the right track.
The ability for companies to collect, store, and manage vast amounts of digital information has paved the way for big data to shape corporate strategy for a variety of departments. The big data push is particularly big within customer experience space, where countless customer touchpoints can be analyzed to improve interactions and increase loyalty. Read in this narrative what the future of cognitive AI will be in customer services sector and how the customers will be impacted by it in the years to come.
According to Elon Musk, “If you are not failing, you are not innovating enough.” But many organizational cultures still fear failure, so it creates a vicious cycle. Do you dare to fail or even admit failure? And therefore, are you focusing on the most important aspects of your business' ultimate survival: The supreme and world-class customer service? Learn in this narrative why it will be the key salvation for your business in this modern age of technological advancement.
With the increasing integration of social media in our everyday lives, both people and businesses are becoming rapidly more connected to one another. It is because of this development that business models are now having to adapt to more personal spheres of communication, like marketing, social media engagement, and customer service. So, explore these 7 exciting ways to flourish your customer service onto the next level of brilliance.
In 1998, Google - the world’s most ubiquitous search engine - was born, and with it the idea of type-to-search. The idea was simple: type what you want to know and find the information that you’re looking for. That model has taken over ever since. In fact, today, 93% of online experiences begin with a search engine, and this means that the more an optimized a search engine is for customer service, the better it is for the hosting website. Using "Artificial Intelligence" to power your search quarries is just one of the major difference maker.
Delivering a positive experience is the route to increasing customer satisfaction, loyalty, trust, and advocacy. VoiceSage’s John Duffy looks at how organizations are using technology to push the customer experience bar higher. Read the exciting communique on the future of customer service by Mr. Duffy in this narrative.
In the most literal sense, no part of a customer-business relation is more important and deserving of supreme optimization then the payment process. Your customer may well forget and forgive about on-site issues like scattared information, low-quality images and videos, features not properly working, too many ads disturbing, but what they will never forget and forgive is if they had to face any problems while paying you from their digital wallet. Therefore, consider these 5 recommandations to make your digital wallet procedure a smooth, safer, and convenient for your consumers.
Explore how the Director of Customer Experience at Volkswagon Australia shares his insights on how big things can be gained from small things, whcih generally does not get our attention much. This is an excerpt from the Customer Experience Summit in Australia.