When scaling your support solution, the issue isn't really handling more customers, it's handling more questions. Customers by themselves don't require customer support, only customers with questions. So ask yourself: "What are the questions my customers have, and how can I scale my ability to address them?"
For most online businesses, 80% of the support ticket volume is made up by just 20% of the most frequently asked questions. Employing a contextual self-service strategy on your website allows customers to get answers to their frequent and simple questions right where they have them, and allows your support staff to focus on high-value customer conversations as you scale.
AnswerDash is excited to announce our integration with Desk.com Support Center. AnswerDash for Desk.com makes it easy for you to "bring forward" your Desk.com Support Center articles as AnswerDash self-service Q&A, so answers appear directly on pages where your customers have questions.