Use AnswerBase to Bring Your KnowledgeBase Content Onto the Page Where Your Users Already Are

Our engineering and product teams at AnswerDash have been hard at work. We are always looking for better ways to serve up contextual Q&A in new and intuitive ways. We know our customers spend time creating and curating great content and we want to make sure their site visitors—our end users—can easily find it. Usually, our innovative Object Search feature and our Popular Search algorithms steer people to the answers they are looking for, but at times, end users just want to browse all the content available on a page in one organized, elegant screen.

That’s where the new AnswerBase comes in. (Think “knowledge base” but one full of Twitter-sized answers rather than page-length articles.)

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Topics: Customer Success, AnswerDash Product News

Announcing AnswerDash's New and Improved Object Search for Delivering Contextual Q&A

At AnswerDash, we strive to improve our product and the benefits it delivers to our customers and theirs. We follow a highly iterative, evidence-driven design approach where we combine user data, customer feedback, and informed trial-and-error to produce the next advance in our contextual Q&A system. Data tells us what’s working, what’s not, and how our product is being used. Customer feedback tells us what’s desired and why. And informed trial-and-error allows us to put our ideas into practice, measure them, and wend our way to intuitive, innovative features.

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Topics: Website Self-Service, Company News, AnswerDash Product News

Introducing AnswerDash for Desk.com: Scale Your Support Center with Contextual Customer Self-Service

When scaling your support solution, the issue isn't really handling more customers, it's handling more questions. Customers by themselves don't require customer support, only customers with questions. So ask yourself: "What are the questions my customers have, and how can I scale my ability to address them?"

For most online businesses, 80% of the support ticket volume is made up by just 20% of the most frequently asked questions. Employing a contextual self-service strategy on your website allows customers to get answers to their frequent and simple questions right where they have them, and allows your support staff to focus on high-value customer conversations as you scale.

AnswerDash is excited to announce our integration with Desk.com Support Center. AnswerDash for Desk.com makes it easy for you to "bring forward" your Desk.com Support Center articles as AnswerDash self-service Q&A, so answers appear directly on pages where your customers have questions.

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Topics: Website Self-Service, Company News, AnswerDash Product News

Scale Your Support Team with the AnswerDash Zendesk Integration

A few weeks ago, we introduced you to the AnswerDash integration with Zendesk Help Center and our new Zendesk App. We're excited about the beginning of this friendship with Zendesk because we love how customers can customize and build innovative customer success solutions grounded on business needs. 

The AnswerDash integration helps businesses scale their support teams without a huge support investment or expansion of their team.

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Topics: Website Self-Service, Company News, AnswerDash Product News

Introducing AnswerDash Zendesk Integration for Contextual Customer Self-Service

For most online businesses, 80% of the support ticket volume is made up by just 20% of the most frequently asked questions. Employing a contextual self-service strategy on your website allows customers to get answers to their frequent and simple questions right where they have them, and allows your support staff to focus on high-value customer conversations.

AnswerDash is excited to announce our integration with Zendesk Help Center and our new Zendesk App. AnswerDash for Zendesk makes it easy for you to automatically import Q&A from your Help Center articles and quickly turn any Zendesk ticket into AnswerDash contextual self-service Q&A!

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Topics: Website Self-Service, Company News, AnswerDash Product News