6 Companies Are Revolutionizing the User Experience Through Chatbots

Each month, more than one billion people use Facebook Messenger to call, video chat, or text with friends. But increasingly, Messenger is emerging as a viable platform for direct customer service and engagement.

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Topics: Chatbot

11 Changes That Are Revolutionizing The Customer Support World

New technology and higher customer expectations are rapidly changing the game for customer service and the customer experience. The short version? Digital is taking over and customers want more, faster. If you want to meet the needs of your customers and stay ahead of the competition, then, you have to prepare for these changes and understand how they will impact your business and your job. Let’s break it down.

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Topics: Customer Experience, Customer Service/Support, Customer Success, Chatbot, Self-Service