Topics: Company News
At AnswerDash, we strive to improve our product and the benefits it delivers to our customers and theirs. We follow a highly iterative, evidence-driven design approach where we combine user data, customer feedback, and informed trial-and-error to produce the next advance in our contextual Q&A system. Data tells us what’s working, what’s not, and how our product is being used. Customer feedback tells us what’s desired and why. And informed trial-and-error allows us to put our ideas into practice, measure them, and wend our way to intuitive, innovative features.
My name is Jake Wobbrock and until recently, I was the founding CEO of AnswerDash. I have two children, a boy nearly eight and a girl nearly five. The cliche is true: They grow up so fast. I remember the day I left my son, then five, at his first kindergarten class. Walking away across the playground I let a single tear escape my eye, and although it was only one tear, it contained within it a mixture of pride and sorrow. On the one hand, I was proud of my little boy reaching his first day of school. On the other, I was sad because memories were already being made, and that meant certain stages were now behind us. He never again would take his first step or say his first word... or have his first day of kindergarten.
We always wanted to be one of the "cool kids." Now we are.
On April 9, Gartner analysts Olive Huang, Jenny Sussin, Steve Blood, Brian Manusama, Jim Davies, Michael Maoz, Drew Kraus released their report entitled, "Cool Vendors in CRM Customer Service and Support, 2015," and we are excited to find AnswerDash named on the list.
PetHub is an online pet protection company focused on finding lost pets and getting them home quickly and safely. PetHub has recently made tremendous strides as a business, but started as a small, nimble startup company with only a few employees who had trouble keeping up with an influx of customer service inquiries as demand for PetHub's services grew.
We are pleased to announce Kevin Knoepp has joined the AnswerDash team as our Vice President of Engineering. Kevin will bring his extensive experience to grow our engineering team as we scale our innovative contextual answer technology.
When scaling your support solution, the issue isn't really handling more customers, it's handling more questions. Customers by themselves don't require customer support, only customers with questions. So ask yourself: "What are the questions my customers have, and how can I scale my ability to address them?"
For most online businesses, 80% of the support ticket volume is made up by just 20% of the most frequently asked questions. Employing a contextual self-service strategy on your website allows customers to get answers to their frequent and simple questions right where they have them, and allows your support staff to focus on high-value customer conversations as you scale.
AnswerDash is excited to announce our integration with Desk.com Support Center. AnswerDash for Desk.com makes it easy for you to "bring forward" your Desk.com Support Center articles as AnswerDash self-service Q&A, so answers appear directly on pages where your customers have questions.
Our mission at AnswerDash is to make the web easier to use with simple-to-use, touch-inspired, contextual self-service that enables companies to scale and empowers customers to achieve their goals. No typing. No digging. No leaving the page. Help right where customers need it. Easy and effective.
Most customer service technologies require users to navigate away from their desired path to customer support pages divorced from the main website where users have their questions.
A few weeks ago, we introduced you to the AnswerDash integration with Zendesk Help Center and our new Zendesk App. We're excited about the beginning of this friendship with Zendesk because we love how customers can customize and build innovative customer success solutions grounded on business needs.
The AnswerDash integration helps businesses scale their support teams without a huge support investment or expansion of their team.
For most online businesses, 80% of the support ticket volume is made up by just 20% of the most frequently asked questions. Employing a contextual self-service strategy on your website allows customers to get answers to their frequent and simple questions right where they have them, and allows your support staff to focus on high-value customer conversations.
AnswerDash is excited to announce our integration with Zendesk Help Center and our new Zendesk App. AnswerDash for Zendesk makes it easy for you to automatically import Q&A from your Help Center articles and quickly turn any Zendesk ticket into AnswerDash contextual self-service Q&A!