Artificial Intelligence (AI) has finally emerged from the shadowy realm of university labs and science fiction to splash down right in the heart of mainstream society. This seemingly rapid ascent has been bolstered by an unlikely (even pedestrian) bedfellow: online shopping.
They say every once in a while, there comes along a new technology that disrupts the entire industry and changes the way we see things. Almost a decade after its arrival, digital technology has transformed the retail industry in how customers purchase, evaluate, receive, return, or use products. We hear stories such as ‘Shoppers fleeing physical stores’, ‘Great mall exodus’ and so on. Indeed, Marc Andreessen’s prediction that e-commerce will overtake retail businesses seems to become truer every day.
Bill Colleran, AnswerDash CEO interviews Bart Mroz, Head of Brand Experience at SUMO Heavy Industries, a digital ecommence consulting firm.
I recently connected with Bart Mroz, Head of Brand Experience at SUMO Heavy Industries to hear his insights and learn what trends he predicts for chatbots. Check out the interview to see what you can apply to your business!