What AnswerDash Is
This is where we will give the elevator pitch for what AnswerDash is, and how it will help our customers.
Preferably the image to the right will have a Dashboard- but until then, this picture will do.
How does AnswerDash work?
The AnswerDash tab offers point-and-click self-service help without cluttering web pages. When customers need help, they can click the tab to get contextual answers right at their point-of-action.
Used and Trusted by:
See For Yourself- Click The Q&A Tab On The Right >>
The User Experience Problem
USERS THAT DON’T FIND THE RIGHT INFORMATION INSTANTLY,
ABANDON SITES OR CREATE SUPPORT TICKETS
99% of customers don’t access static FAQs or knowledge bases
72% of users don’t want assisted service if they have a question
57% of users abandon a site when they can’t find an answer
Improved User Experience
> 10x user engagement
Reduced Support Costs
30-50% ticket deflection
Increased Sales Conversions
10-30% sales uplift
36x increase in content engagement
18% reduction in live chat requests
51% reduction in customer support tickets
Introducing the FaceBook Messenger integration
FROM THE BLOG
The Intersection Between Customer Experience and Customer Satisfaction
Act-On increased content engagement by 36%