Customer experience can be enhanced and aggravated when you use your data rightly and wisely. Read how you can elevate your CX factor by using data - 5 best methods - in this featured post from Chief Marketer.
“I’m excited to share that I’ve partnered with Oracle on a research study that takes a cross-generational look at customer preferences, behaviors, and expectations.” Jeanne Bliss shares her critical study on customer experience; a valuable asset for businesses.
“Success Relies Upon Customer Trust,” says Jeannie Walters of Experience Investigators - a 360 Connect company. Let’s learn about some major errors we should avoid in customer services from this customer experience guru.
Excellent customer services will always remain the cornerstone of every successful business. But the question is: Are you deploying the right kind of technology & tools to enhance and maximize its potential, which will then increase the ROI and augment business growth? Find out how you can optimally do that in this guest article by Antoine Goret of Crisp.
Recent system-wide data shows that AnswerDash AI-powered self-service customer support deflected 43% of support tickets and 18% of live chats. The results indicate that AnswerDash is the #1 customer support industry leader in ticket deflection.
Being a commender-in-chief of a business means nothing if the real boss - customer - is not happy at all. Learn here how to grow your business via exceptional customer experience, from the words of a successful CEO herself.
According to Gartner, 89% of companies compete based predominantly on customer experience, yet many companies are simply getting it wrong by overcomplicating the customer journey. Here are pointers to help you become more efficient and build loyal customers through a simplified customer engagement approach.