Today, once a sale is closed, many marketers consider their job (mostly) done. However, in the developing digital age, customer experience does not stop at that stage; this is just the first stage to a much broader Customer Lifetime Value (CLV). Learn how AI can remarkably help your business carry on the customer experience like it is a continues real-time service.
We’re at a tipping point for many transformation triggers, including globalization, digital growth, regulatory compliance and a changing economy. Each of these things has the power to dramatically impact customers and change how they interact with brands.
Jeremy Watkins of FCR highlights five such areas where he see significant gains for your contact center by upgrading in 2019 if you haven’t already. Know about them and get your business ahead of your competitors in CX industry right at the onset of the new year.
Having an online business is not everything unless you are improving your user’s experience when they visit your website. Let us tell you some of the easy ways on how you can improve your website’s digital customer experience.
Brands are battling to provide superior experiences across channels to win over customers, but are too many focusing on the wrong metrics? Find out in this guest post if your business is ranking CX incorrectly.
“According to Gartner, customer experience (CX) – more than products or solutions – is the new battlefront for business, with 81% of marketers saying that by 2020 they expect to be competing mostly or completely on the basis of CX,” says Dana Eitzen corporate and marketing communications executive at Canon South Africa.
This is a 47-minute audio interview of renowned Customer Service & Experience expert Shep Hyken on ‘6 Strategies for Making Life Easier for Your Customers.’ The interview is taken by another well-known CX guru Dennis Snow.