USERS THAT DON’T FIND THE RIGHT INFORMATION INSTANTLY,
ABANDON SITES OR CREATE SUPPORT TICKETS

99-Doughnut.png

99% of customers don’t access static FAQs or knowledge bases

72-Doughnut.png

72% of users don’t want assisted service if they have a question

57-Doughnut.png

57% of users abandon a site when they can’t find an answer