Customer Success

Improved User Experience

“The number of users we see engaging with AnswerDash proves its value.”

Act-On saw a 36x increase in content engagement with AnswerDash

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“Customers are staying on our site longer and are viewing more pages, which we love.”


Uses AnswerDash to improve their user experience

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Higher Ticket Deflection

“AnswerDash is a game changer to our customer service approach. It’s saving my support representatives from constantly dealing with repetitive inquiries.”


18% reduction in live chat requests

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“Based on the 51 % reduction in repetitive customer support tickets, just three weeks after launching, it’s evident that AnswerDash is a game changer in online customer support.”


51% reduction in customer support tickets

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Increased Revenue and Lower Costs

“AnswerDash has been helpful to us to understand the types of questions customers have on particular pages of TireBuyer.com.”
 


13% increase in revenue per visitor

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“Because of AnswerDash, we don’t have to hire a new employee to answer the repetitive questions. This means cost savings for the PetHub business and it means my customer care team is happier.”


67% reduction in customer support tickets

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