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Press Releases, News and Media

Read about AnswerDash's intelligent self-service customer support solution.

Guest User
June 11, 2019

AnswerDash Unveils AnswerDash Lite For Website Support Ticket Reduction and Improved Customer Experience

Guest User
June 11, 2019
AnswerDash Unveils AnswerDash Lite For Website Support Ticket Reduction and Improved Customer Experience

AnswerDash launches its new AI-powered self-service platform: AnswerDash Lite. This tool will allow online service and e-Commerce businesses of all sizes and budgets to automate customer service and cut support costs.

Guest User
May 21, 2019

AnswerDash Leads Customer Support Industry In Ticket Deflections

Guest User
May 21, 2019
AnswerDash Leads Customer Support Industry In Ticket Deflections

AnswerDash, a leading provider of self-service customer support solutions, announced today that the platform is shown to deflect 43% of tickets and 18% of chats during 2019.

AnswerDash
June 16, 2017

AnswerDash Listed as Top Seattle Startup to Watch

AnswerDash
June 16, 2017
AnswerDash Listed as Top Seattle Startup to Watch

AnswerDash, a leading provider of SaaS self-service support solutions, announced today they have been named on Epic Presence's list of 25 Seattle startups to watch. The company improves the industries and the communities it serve.

AnswerDash
June 1, 2017

AnswerDash CEO Earns Owler 2017 Top Rated CEO Award

AnswerDash
June 1, 2017
AnswerDash CEO Earns Owler 2017 Top Rated CEO Award

AnswerDash, a leading provider of SaaS self-service support solutions, announced that Bill Colleran was named one of Owler's Top Rated CEOs in Seattle. The launch of Owler’s Top Rated CEO Awards provides a true market view of the best-loved leaders across 50 cities and 25 industries worldwide. 

AnswerDash
May 2, 2017

AnswerDash Unveils ‘Trending Topics’ Capability to Identify Gaps in Knowledge Base Content

AnswerDash
May 2, 2017
AnswerDash Unveils ‘Trending Topics’ Capability to Identify Gaps in Knowledge Base Content

Bill Colleran, AnswerDash CEO interviews Shep Hyken to know the future of Intelligent self-service technology. Some of the best points raised by Bill were "Are millennials driving a more mobile-centric customer experience?" and "What key metrics should people use to measure customer experience?"

AnswerDash
April 27, 2017

AnswerDash Enhances Self-Service Customer Support Offering to Include Chinese, Japanese and Korean Languages

AnswerDash
April 27, 2017
AnswerDash Enhances Self-Service Customer Support Offering to Include Chinese, Japanese and Korean Languages

AnswerDash, a leading provider of SaaS self-service customer support solutions, announced today availability in three additional languages, Chinese, Japanese and Korean, increasing the total number of supported languages to 24.

AnswerDash
March 21, 2017

AnswerDash Winner of FinancesOnline "Rising Star" and "Great User Experience" 2017 Awards

AnswerDash
March 21, 2017
AnswerDash Winner of FinancesOnline "Rising Star" and "Great User Experience" 2017 Awards

AnswerDash is glad to tell that it has been ranked as one of the best B2B and SaaS reviewing platforms. With the mission to provide self-service answers to the customers, it has also been awarded the Rising Star and Great User Experience Awards in 2017 by FinancesOnline.

AnswerDash
February 28, 2017

AnswerDash Announces Technology Integrations and Marketing Partnerships with Freshdesk and inContact

AnswerDash
February 28, 2017
AnswerDash Announces Technology Integrations and Marketing Partnerships with Freshdesk and inContact

AnswerDash, a leading provider of SaaS, self-service support solutions, announced today partnerships with Freshdesk and inContact, enabling their customers to easily add the AnswerDash service through their partner app stores

AnswerDash
December 6, 2016

The Huffington Post Profiles AnswerDash Founder Jacob O. Wobbrock

AnswerDash
December 6, 2016
The Huffington Post Profiles AnswerDash Founder Jacob O. Wobbrock

Jacob O. Wobbrock founded AnswerDash, a leading company that enables businesses to provide instant context-sensitive answers to their website visitors. Jacob started this company after a research at the University of Washington Information School with an aim to reduce the customer support costs.

AnswerDash
November 14, 2016

AnswerDash Unveils Predictive Q&A Chatbot For Facebook Messenger

AnswerDash
November 14, 2016
AnswerDash Unveils Predictive Q&A Chatbot For Facebook Messenger

AnswerDash, a Seattle based company enables online businesses to provide instant contextual answers to their website, mobile, and app visitors launched AnswerBot. New ‘AnswerBot’ Enables Companies to Provide an Instant Self-service User Experience Without Losing Personal Touch.

AnswerDash
September 9, 2016

MOO and AnswerDash at Your Service

AnswerDash
September 9, 2016
MOO and AnswerDash at Your Service

MOO and AnswerDash have been honored with the Global Contact Center Award for the Best Use of Technology by the International Customer Management Institute (ICMI). MOO has integrated AnswerDash's self-service technology that elegantly improves the customer experience.

AnswerDash
March 31, 2016

AnswerDash Appoints Don Davidge as Vice President of Sales and Marketing

AnswerDash
March 31, 2016
AnswerDash Appoints Don Davidge as Vice President of Sales and Marketing

Seattle-based AnswerDash appointment of Don Davidge as vice president of sales and marketing. In this role, Davidge will drive revenue and capitalize on AnswerDash's pioneering position in online contextual self-service support.

AnswerDash
June 3, 2015

AnswerDash Appoints William Colleran as New Chief Executive Officer

AnswerDash
June 3, 2015
AnswerDash Appoints William Colleran as New Chief Executive Officer

AnswerDash appointment of William Colleran, Ph.D. as its new chief executive officer. In his role at AnswerDash, Dr. Colleran will help fulfill the company's vision by driving revenue and capitalizing on AnswerDash's pioneering position in online contextual help for desktop and mobile websites.

AnswerDash
April 26, 2015

IRS.gov, Comcast.com and CenturyLink.com are 2014's Most Frustrating Websites, According to AnswerDash's Website Usability Survey

AnswerDash
April 26, 2015
IRS.gov, Comcast.com and CenturyLink.com are 2014's Most Frustrating Websites, According to AnswerDash's Website Usability Survey

AnswerDash, a leading provider of F&Q technology, conducted a website survey and announced that Comcast.com, IRS.gov and CenturyLink.com are the most frustrating sites for the consumers. On the other hand Amazon.com, Facebook.com and Apple.com are the best websites in terms of customer usability.

AnswerDash
April 26, 2015

AnswerDash Customer Analytics Provides Instant Insight into Web Users' Behaviors

AnswerDash
April 26, 2015
     AnswerDash Customer Analytics Provides Instant Insight into Web Users' Behaviors

AnswerDash, leading provider of contextual point-and-click answer technology, launched powerful analytics features that provide instant insights into users' behaviors. It is a tool that highlights customers' actual questions in context on a site or app, allowing businesses to leverage user data

AnswerDash
February 12, 2015

AnswerDash Customers Experience an Average Savings of $20K/Year in Customer Support Costs

AnswerDash
February 12, 2015
AnswerDash Customers Experience an Average Savings of $20K/Year in Customer Support Costs

AnswerDash, the world's leading provider of contextual point-and-click answer technology for websites and web apps, released their key performance metrics from its early customers, revealing that AnswerDash provides an average cost savings of $20K a year for customer support

AnswerDash
January 22, 2015

AnswerDash Announces New Hire Kevin Knoepp as Vice President of Engineering

AnswerDash
January 22, 2015
AnswerDash Announces New Hire Kevin Knoepp as Vice President of Engineering

AnswerDash announced Kevin Knoepp as its new vice president of engineering. In his role at AnswerDash, Knoepp will bring his extensive experience to grow the AnswerDash engineering team, scale its contextual answer technology & assist in sales by developing elegant custom integrations

AnswerDash
December 23, 2014

AnswerDash Zendesk Integration Transforms Help Center into Contextual Self-Service Platform

AnswerDash
December 23, 2014
AnswerDash Zendesk Integration Transforms Help Center into Contextual Self-Service Platform

AnswerDash integrated with Zendesk Help Center to simplify their customer self-service. The integration makes it easy for the website to display help content from Zendesk Help Center as a contextual Q&A that appear on relevant objects on a web page

AnswerDash
October 13, 2014

2014's Most Frustrating Websites According to AnswerDash's Website Usability Survey

AnswerDash
October 13, 2014
2014's Most Frustrating Websites According to AnswerDash's Website Usability Survey

AnswerDash announced the availability of its intuitive Q&A software that helps consumers easily find the information they need through its point-and-click "answer layer" technology. USGBC chose this technology to empower people to find answers by simply placing their mouse over images and words.

AnswerDash
May 19, 2014

Qazzow Changes Name to AnswerDash and Welcomes New Board of Directors

AnswerDash
May 19, 2014
Qazzow Changes Name to AnswerDash and Welcomes New Board of Directors

Qazzow officially changed its name to AnswerDash and welcomed the new board of directors and members. The idea behind keeping this name was to highlight the brand's promise of improving customer experience. AnswerDash has always aimed to provide answers to questions that website visitors may have.

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Recent Posts

  • 2019
    • Jun 11, 2019 AnswerDash Unveils AnswerDash Lite For Website Support Ticket Reduction and Improved Customer Experience Jun 11, 2019
    • May 21, 2019 AnswerDash Leads Customer Support Industry In Ticket Deflections May 21, 2019
  • 2017
    • Jun 16, 2017 AnswerDash Listed as Top Seattle Startup to Watch Jun 16, 2017
    • Jun 1, 2017 AnswerDash CEO Earns Owler 2017 Top Rated CEO Award Jun 1, 2017
    • May 2, 2017 AnswerDash Unveils ‘Trending Topics’ Capability to Identify Gaps in Knowledge Base Content May 2, 2017
    • Apr 27, 2017 AnswerDash Enhances Self-Service Customer Support Offering to Include Chinese, Japanese and Korean Languages Apr 27, 2017
    • Mar 21, 2017 AnswerDash Winner of FinancesOnline "Rising Star" and "Great User Experience" 2017 Awards Mar 21, 2017
    • Feb 28, 2017 AnswerDash Announces Technology Integrations and Marketing Partnerships with Freshdesk and inContact Feb 28, 2017
  • 2016
    • Dec 6, 2016 The Huffington Post Profiles AnswerDash Founder Jacob O. Wobbrock Dec 6, 2016
    • Nov 14, 2016 AnswerDash Unveils Predictive Q&A Chatbot For Facebook Messenger Nov 14, 2016
    • Sep 9, 2016 MOO and AnswerDash at Your Service Sep 9, 2016
    • Mar 31, 2016 AnswerDash Appoints Don Davidge as Vice President of Sales and Marketing Mar 31, 2016
  • 2015
    • Jun 3, 2015 AnswerDash Appoints William Colleran as New Chief Executive Officer Jun 3, 2015
    • Apr 26, 2015 IRS.gov, Comcast.com and CenturyLink.com are 2014's Most Frustrating Websites, According to AnswerDash's Website Usability Survey Apr 26, 2015
    • Apr 26, 2015 AnswerDash Customer Analytics Provides Instant Insight into Web Users' Behaviors Apr 26, 2015
    • Feb 12, 2015 AnswerDash Customers Experience an Average Savings of $20K/Year in Customer Support Costs Feb 12, 2015
    • Jan 22, 2015 AnswerDash Announces New Hire Kevin Knoepp as Vice President of Engineering Jan 22, 2015
  • 2014
    • Dec 23, 2014 AnswerDash Zendesk Integration Transforms Help Center into Contextual Self-Service Platform Dec 23, 2014
    • Oct 13, 2014 2014's Most Frustrating Websites According to AnswerDash's Website Usability Survey Oct 13, 2014
    • May 19, 2014 Qazzow Changes Name to AnswerDash and Welcomes New Board of Directors May 19, 2014
    • Apr 14, 2014 Qazzow Announces Seed Investment from W Fund to Improve E-shopping Experience Apr 14, 2014
    • Apr 14, 2014 U of W Spinout Qazzow Secures $2.4 Million in Series A Financing Apr 14, 2014
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CloudEngage, Inc., PO Box 287, Spokane, WA, 99210, United Statesinfo@answerdash.com

CloudEngage Inc., 601 W 1st Ave., Spokane WA, 99201