Today’s website visitors want to help themselves. Self-service help reduces support escalations, while giving visitors exactly what they want.
Instant answers in the flow of your website create great user experiences. Happy visitors become happy customers who buy more.
We enable our customers to provide selection-based, self-service, point-and-click contextual answers on their websites, web applications, and mobile experiences. Together, we are changing “support” from a cost sink to a profit center.
AnswerDash adds a point-and-click support solution for customers looking for vacation rentals.
RedAwning deployed the AnswerDash contextual help solution to answer common questions. RedAwning saw that giving their visitors answers directly in the flow of their site increased sales conversions by double-digits, while reducing support escalations coming into e-mail and live chat.
AnswerDash reduces customer service escalations by 67% while providing great customer insights.
As PetHub's business rapidly grew, the company needed to find a solution to scale their customer support capabilities. AnswerDash provides PetHub's customers an easy way to find answers to common questions, while keeping them engaged on the site.
Here are some of the companies providing great experiences for their web customers by
letting them self-serve with AnswerDash's contextual, point-and-click instant answers.
“State of Washington websites strive to be responsive to our constituents. AnswerDash is a tool that enables us to capture the voice of our customer and to serve them better.”
Chief Information Officer, State of Washington
“AnswerDash allows our visitors to quickly get the answers they need, and teaches us how to improve our site."
VP of Community, Apptentive
Today’s web users have a strong desire to help themselves. There are at least five things every website or web application should do for successful self-service, which will turn visitors and trial users into customers. In this guide, our CEO, Jake Wobbrock, Ph.D., shares some of what he has learned about self-service in 13 years of studying how people interact with websites.