AnswerDash Delivers:

 

 

Improved User Experience

Reduced Support Costs

Increased Sales Conversions

> 10x user engagement

> 10x user engagement

30-50% ticket deflection

30-50% ticket deflection

10-30% sales uplift

10-30% sales uplift

 

How does AnswerDash work?


The AnswerDash tab offers point-and-click self-service help without cluttering web pages. When customers need help, they can click the tab to get contextual answers right at their point-of-action.

 

AnswerDash Channel Support

 

 
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WEB

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MOBILE

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CHATBOT

 

 

AnswerDash supports a variety of platforms including Web, Mobile and Chatbot.
Click the images above for more information on the different ways your
customers can interact with AnswerDash.

USERS THAT DON’T FIND THE RIGHT INFORMATION INSTANTLY,
ABANDON SITES OR CREATE SUPPORT TICKETS

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99% of customers don’t access static FAQs or knowledge bases

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72% of users don’t want assisted service if they have a question

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57% of users abandon a site when they can’t find an answer

 

36x increase in content engagement

18% reduction in live chat requests

51% reduction in customer support tickets

 
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WHAT'S NEW

Introducing the FaceBook Messenger integration

FROM THE BLOG

The Intersection Between Customer Experience and Customer Satisfaction

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Customer Success

Act-On increased content engagement by 36%

We integrate seamlessly with