Improved User Experience
Reduced Support Costs
Increased Sales Conversions
How does AnswerDash work?
The AnswerDash tab offers point-and-click self-service help without cluttering web pages. When customers need help, they can click the tab to get contextual answers right at their point-of-action.
AnswerDash Channel Support
AnswerDash supports a variety of platforms including Web, Mobile and Chatbot.
Click the images above for more information on the different ways your
customers can interact with AnswerDash.
USERS THAT DON’T FIND THE RIGHT INFORMATION INSTANTLY,
ABANDON SITES OR CREATE SUPPORT TICKETS
99% of customers don’t access static FAQs or knowledge bases
72% of users don’t want assisted service if they have a question
57% of users abandon a site when they can’t find an answer
36x increase in content engagement
18% reduction in live chat requests
51% reduction in customer support tickets
Introducing the FaceBook Messenger integration
FROM THE BLOG
The Intersection Between Customer Experience and Customer Satisfaction
Act-On increased content engagement by 36%