In this article, we’ll be exploring some of the ways customer behaviors are changing in the wake of COVID-19 and how your business can respond.
COVID-19 & The New Customer Experience
AI and Machine Learning for Small Business (Microsoft Growth Center)
Find out about some of the best AI-powered tools that can play a significant role in making a small business big.
How to Leverage Chatbots in your Firm’s Marketing
Here’s an insight from CPA Practice Advisor which will open the eyes of marketing and business managers to the limitless potential of chatbots in the marketing arena.
The Eight Key Elements to Drive to CX Maturity and Impact Business Outcomes
There are many reasons a CX effort can get derailed: score-chasing; functional myopia; tool overload; skipping steps; siloed investments, initiatives, and KPIs. But here we will discuss the 8 key elements which will drive CX to maturity and expected business outcomes.
How to Build a Culture of Customer Experience Management
Businesses everywhere are waking up to the value of customer experience and recognizing outstanding customer experience (CX) as a key ingredient to rising above the competition.
5 Steps to Create a Customer Service with a Sales Focus
So if you are meeting the needs of your customers across all channels, where and when they are, communicating with personalization, then you should be aware that digital channels are not only for responding and solving issues that customers face.
Businesses can Maximize Automation for Better Customer Experience
It is amazing to know that businesses around the globe are still struggling in providing optimal customer experience, let alone fully understanding the entire customer service lifecycle. The reasons are published in this short insight as to why this is happening, even in 2020.
Customer Success Vs. Customer Experience — Is There A Difference
So what separates the two? Are customer success and customer experience really the same thing? Or are there differences that differentiate them? Let’s learn about these two separate things here in this post.
7 Ways to Bridge the Chasm Between Marketing and Customer Experience
Nadia Cameron of CMO Australia shares insightful tips and recommendations on how to sync your marketing and customer experience perfectly.
5 Customer Experience Metrics to Measure
A positive experience doesn’t just result in customer happiness but also leads to increased revenue. Let’s explore what customer experience means, and how to measure your key customer experience metrics.
The Role of Artificial Intelligence in Customer Experience
In this insightful blog, we will learn how we can deploy an AI-powered self-service platform to radically improvise customer experience across the board.
Global Customer Self-Service Software Market Is Booming With an Annual Growth Rate of 18.4%
Self-service is taking over and becoming a key player in the customer service market, and both companies and consumers should take notice. Here’s everything you need to know.
Transforming Customer Experience with Data: 5 Tips
Customer experience can be enhanced and aggravated when you use your data rightly and wisely. Read how you can elevate your CX factor by using data - 5 best methods - in this featured post from Chief Marketer.
The State of Customer Experience: 3 Important Stats You Need to Know
“I’m excited to share that I’ve partnered with Oracle on a research study that takes a cross-generational look at customer preferences, behaviors, and expectations.” Jeanne Bliss shares her critical study on customer experience; a valuable asset for businesses.
Build Customer Trust By Avoiding These Mistakes
“Success Relies Upon Customer Trust,” says Jeannie Walters of Experience Investigators - a 360 Connect company. Let’s learn about some major errors we should avoid in customer services from this customer experience guru.
The Importance of Customer Service and How it can Grow your Sales (Infographic)
Excellent customer services will always remain the cornerstone of every successful business. But the question is: Are you deploying the right kind of technology & tools to enhance and maximize its potential, which will then increase the ROI and augment business growth? Find out how you can optimally do that in this guest article by Antoine Goret of Crisp.
Creating Customer Experiences with Predictive Analytics
Predictive analytics is the new standard when it comes to customer service. Techniques like predictive Q&A will give sales conversions & higher ticket deflection.
AnswerDash Leads Customer Support Industry In Ticket and Chat Deflections
Recent system-wide data shows that AnswerDash AI-powered self-service customer support deflected 43% of support tickets and 18% of live chats. The results indicate that AnswerDash is the #1 customer support industry leader in ticket deflection.
Contact Centers Adding AI to Become More Intelligent, Responsive to Customers
Here is a distinct & detailed report shared by Martech Series on how fast & efficiently contact centers are benefiting from AI-powered self-service platforms.
CEO’s Guide to Growth through Customer Experience Alignment
Being a commender-in-chief of a business means nothing if the real boss - customer - is not happy at all. Learn here how to grow your business via exceptional customer experience, from the words of a successful CEO herself.