Being a commender-in-chief of a business means nothing if the real boss - customer - is not happy at all. Learn here how to grow your business via exceptional customer experience, from the words of a successful CEO herself.
According to Gartner, 89% of companies compete based predominantly on customer experience, yet many companies are simply getting it wrong by overcomplicating the customer journey. Here are pointers to help you become more efficient and build loyal customers through a simplified customer engagement approach.
Today, once a sale is closed, many marketers consider their job (mostly) done. However, in the developing digital age, customer experience does not stop at that stage; this is just the first stage to a much broader Customer Lifetime Value (CLV). Learn how AI can remarkably help your business carry on the customer experience like it is a continues real-time service.
This is a 47-minute audio interview of renowned Customer Service & Experience expert Shep Hyken on ‘6 Strategies for Making Life Easier for Your Customers.’ The interview is taken by another well-known CX guru Dennis Snow.
In this new context, customer expectations are higher than ever. Particularly when it comes to their experience on eCommerce sites, users have no patience for any kind of friction or poor user experience (UX) - and they’ll bounce and go to your competitor’s site without batting an eyelash if your pages fall below their expectations.