AnswerDash launches its new AI-powered self-service platform: AnswerDash Lite. This tool will allow online service and e-Commerce businesses of all sizes and budgets to automate customer service and cut support costs.
AnswerDash, a leading provider of self-service customer support solutions, announced today that the platform is shown to deflect 43% of tickets and 18% of chats during 2019.
AnswerDash, a leading provider of SaaS self-service support solutions, announced today they have been named on Epic Presence's list of 25 Seattle startups to watch. The company improves the industries and the communities it serve.
AnswerDash, a leading provider of SaaS self-service support solutions, announced that Bill Colleran was named one of Owler's Top Rated CEOs in Seattle. The launch of Owler’s Top Rated CEO Awards provides a true market view of the best-loved leaders across 50 cities and 25 industries worldwide.
Bill Colleran, AnswerDash CEO interviews Shep Hyken to know the future of Intelligent self-service technology. Some of the best points raised by Bill were "Are millennials driving a more mobile-centric customer experience?" and "What key metrics should people use to measure customer experience?"
AnswerDash is glad to tell that it has been ranked as one of the best B2B and SaaS reviewing platforms. With the mission to provide self-service answers to the customers, it has also been awarded the Rising Star and Great User Experience Awards in 2017 by FinancesOnline.
AnswerDash, a leading provider of SaaS, self-service support solutions, announced today partnerships with Freshdesk and inContact, enabling their customers to easily add the AnswerDash service through their partner app stores
Jacob O. Wobbrock founded AnswerDash, a leading company that enables businesses to provide instant context-sensitive answers to their website visitors. Jacob started this company after a research at the University of Washington Information School with an aim to reduce the customer support costs.
AnswerDash, a Seattle based company enables online businesses to provide instant contextual answers to their website, mobile, and app visitors launched AnswerBot. New ‘AnswerBot’ Enables Companies to Provide an Instant Self-service User Experience Without Losing Personal Touch.
MOO and AnswerDash have been honored with the Global Contact Center Award for the Best Use of Technology by the International Customer Management Institute (ICMI). MOO has integrated AnswerDash's self-service technology that elegantly improves the customer experience.
Seattle-based AnswerDash appointment of Don Davidge as vice president of sales and marketing. In this role, Davidge will drive revenue and capitalize on AnswerDash's pioneering position in online contextual self-service support.
AnswerDash appointment of William Colleran, Ph.D. as its new chief executive officer. In his role at AnswerDash, Dr. Colleran will help fulfill the company's vision by driving revenue and capitalizing on AnswerDash's pioneering position in online contextual help for desktop and mobile websites.
AnswerDash, a leading provider of F&Q technology, conducted a website survey and announced that Comcast.com, IRS.gov and CenturyLink.com are the most frustrating sites for the consumers. On the other hand Amazon.com, Facebook.com and Apple.com are the best websites in terms of customer usability.
AnswerDash, leading provider of contextual point-and-click answer technology, launched powerful analytics features that provide instant insights into users' behaviors. It is a tool that highlights customers' actual questions in context on a site or app, allowing businesses to leverage user data
AnswerDash, the world's leading provider of contextual point-and-click answer technology for websites and web apps, released their key performance metrics from its early customers, revealing that AnswerDash provides an average cost savings of $20K a year for customer support
AnswerDash announced Kevin Knoepp as its new vice president of engineering. In his role at AnswerDash, Knoepp will bring his extensive experience to grow the AnswerDash engineering team, scale its contextual answer technology & assist in sales by developing elegant custom integrations
AnswerDash integrated with Zendesk Help Center to simplify their customer self-service. The integration makes it easy for the website to display help content from Zendesk Help Center as a contextual Q&A that appear on relevant objects on a web page
AnswerDash announced the availability of its intuitive Q&A software that helps consumers easily find the information they need through its point-and-click "answer layer" technology. USGBC chose this technology to empower people to find answers by simply placing their mouse over images and words.
Qazzow officially changed its name to AnswerDash and welcomed the new board of directors and members. The idea behind keeping this name was to highlight the brand's promise of improving customer experience. AnswerDash has always aimed to provide answers to questions that website visitors may have.