SEATTLE, Feb. 28, 2017 /PRNewswire/ -- AnswerDash, a leading provider of SaaS, self-service support solutions, announced today partnerships with Freshdesk and inContact, enabling their customers to easily add the AnswerDash service through their partner app stores. By integrating with FreshDesk and inContact, AnswerDash delivers predictive self-service first with a seamless escalation to live chat when necessary, all without requiring enterprises to change their existing customer support processes.
According to Capterra, 75% of consumers want to solve product and service issues on their own, and up to 90% expect brands to offer dynamic, self-service customer support.
AnswerDash's integration with Freshdesk leverages knowledge base and ticketing system APIs to ensure that content is available and synchronized across all systems. "The AnswerDash-Freshdesk integration fully optimizes the online self-service experience and complements Freshdesk's powerful services thereby enabling online businesses to deliver the most efficient and complete customer support to companies, agents and end users," said Ganesh Ram Natarajan, Sr. Director at Freshdesk.
inContact provides on-demand software for call centers to engage and support their customers. AnswerDash's integration with inContact enables users to escalate to inContact's live chat offering when interaction with a human agent is necessary.
AnswerDash CEO, Bill Colleran, noted that "these new integrations and marketing partnerships are part of AnswerDash's ongoing effort to work with the most innovative platforms to dramatically reduce support costs even while improving the customer experience."
AnswerDash will be exhibiting and presenting at the Customer Success Summit held in San Francisco February 27-28.
AnswerDash's Predictive Q&A Engine enables companies to empower their users with the right information in the right place at the right time, whether on websites, in mobile apps or via chatbots. With AnswerDash, businesses can transform their digital user experience, while cutting support costs by 30 to 50 percent, increasing sales conversions by 10 to 30 percent and dramatically improving customer satisfaction. AnswerDash integrates with the most popular knowledge bases and ticketing systems, including those from Freshdesk, Salesforce.com and Zendesk to bring knowledge base content directly to the point of need. AnswerDash also integrates with leading live chat providers such as inContact, LiveChat, Olark, SnapEngage andZopim. Learn more at www.answerdash.com.
VP Sales & Marketing, AnswerDash