Development Allows AnswerDash Customers to Expand International Presence
SEATTLE, April 27, 2017 -- AnswerDash, a leading provider of SaaS self-service customer support solutions, announced today availability in three additional languages, Chinese, Japanese and Korean, increasing the total number of supported languages to 24. With this enhancement, enterprise customers can now leverage AnswerDash’s predictive Q&A engine to present questions and answers in the newly supported languages on web pages, in mobile apps and via chatbot on Facebook Messenger. End users can utilize all of AnswerDash’s functionality, including text search, in the new languages while enjoying a user experience that automatically matches the underlying web page or app, regardless of language.
“Many of AnswerDash’s customers, especially in the travel and hospitality segment, operate globally and must provide a self-service experience that is intuitive, dynamic and consistent across multiple languages,” said Bill Colleran, CEO of AnswerDash. “Enhancing our SaaS tools to support Chinese, Japanese and Korean is a huge step toward supporting markets worldwide.”
AnswerDash customers can easily implement any supported language via a web-based administrative portal. The tool administrator can add languages, update content and modify translation labels with a simple point-and-click interface, ensuring that the AnswerDash pop-up Q&A tab uses the desired terminology on their web site and in mobile apps.
AnswerDash's predictive Q&A engine enables companies to empower their users with the right information in the right place at the right time, whether on websites, in mobile apps or via chatbots. With AnswerDash, businesses can transform their digital user experience, while cutting support costs by 30 to 50 percent, increasing sales conversions by 10 to 30 percent and dramatically improving customer satisfaction. AnswerDash integrates with the most popular knowledge bases and ticketing systems, including those from Freshdesk, Salesforce.com and Zendesk to bring knowledge base content directly to the point of need. AnswerDash also integrates with live chat solutions from leading providers such as inContact, LiveChat, Olark, SnapEngage and Zopim. Founded by experts in human-computer interaction at the University of Washington, AnswerDash was named a Cool Vendor in Gartner's 2015 CRM Customer Service Report. Learn more at www.answerdash.com.
VP Sales & Marketing, AnswerDash