(This article is originally published at ZDNet)
The Fourth Industrial Revolution has radically transformed the customer's expectations of companies, and customer service is transforming in kind to meet those expectations. A recent study found that 76 percent of customers feel that it's never been easier to take their business elsewhere.
Acclaimed business author & the Chief Digital Evangelist of Salesforce Vala Afshar shares his credible views on the evolving trend of customer service sector in the Fourth Industrial Revolution.
Read the full feature at ZDNet
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