AnswerDash Named a Cool Vendor in Gartner's 2015 CRM Customer Service Report

We always wanted to be one of the "cool kids." Now we are.

Gartner 2015 Cool Vendor AnswerDash

On April 9, Gartner analysts Olive HuangJenny SussinSteve BloodBrian ManusamaJim DaviesMichael MaozDrew Kraus released their report entitled, "Cool Vendors in CRM Customer Service and Support, 2015," and we are excited to find AnswerDash named on the list.

AnswerDash is working hard to show just how valuable website and mobile customer self-service are to the customer service strategies of online businesses. AnswerDash promotes a "self-service first" solution, where users first access instant answers to common questions inline and in-context—without ever leaving the page they're on. This approach provides website and mobile users an empowering, efficient, convenient user experience, and companies that use it reap many benefits, including reduced support costs and increased conversion rates from more engaged users.

On occasions where self-service answers are not sufficient, AnswerDash makes connecting to online businesses easy via email, live chat, or phone. Such assisted support channels are made more valuable by having self-service "in front" of them, as support agents get more time for high-value customer conversations. Why? Because agents are no longer inundated with common repetitive questions that usually swamp support teams. AnswerDash takes such questions off the table, enabling users to answer them for themselves.

Working with partners like Zendesk and Salesforce, AnswerDash is redefining how website and mobile users interact with online companies and learn about the services they provide. With its Cool Vendor report naming AnswerDash, Gartner has shown the importance of customer self-service platforms in the CRM customer service and support market.