The next wave of customer service that will separate a company from their competition is all about being convenient. In my recent interview with customer experience expert Shep Hyken, he shares six strategies for leveraging convenience as a powerful way to differentiate your organization in today’s competitive marketplace.
This interview is conducted by Dennis Snow
Following a rewarding 20-year career with Walt Disney World, Dennis Snow is now the CEO of Snow & Associates. As a customer service expert and keynote speaker, Dennis' focus is to help clients achieve "walk-through-fire" customer loyalty.