Collaboration Nets Globally Recognized ICMI Award for Best Use of Technology
London, UK and Seattle, May 12, 2016 – Much-loved digital print company MOO and self-service support solution-provider AnswerDash announced today that the International Customer Management Institute (ICMI) honored the companies with the Global Contact Center Award for Best Use of Technology, which ICMI presents to the contact center that most successfully leverages technology to improve the customer experience.
To improve the experience for its customers, MOO implemented AnswerDash’s Predictive Q&A solution, which simply and elegantly delivers a far improved customer journey. The integrated solution allows customers to find quick, relevant answers to commonly asked questions, without leaving their current webpage. The new solution has allowed customers to spend less time searching for help and made the purchase experience more enjoyable.
After an extensive search, both internally and externally, to identify the best solution for its customers, MOO selected AnswerDash for their excellent and easy-to-implement solution, as well as their outstanding support team. Results have been excellent with an improved experience for MOO’s customers and new cost efficiencies in the contact center.
“We’re honored to be recognized alongside AnswerDash as one of the leading companies in customer management,” said Dan Moross, Director of Customer Experience at MOO. “We pride ourselves in always putting customers first, and this is another example of all the hard work we do behind the scenes to ensure a great experience on our site and beyond.”
“We are excited to work with such a beloved brand as MOO”, said Bill Colleran, CEO at AnswerDash. “MOO provides an exceptional customer experience, and helping companies delight their customers is our passion.”
ICMI is the leading global provider of comprehensive resources for customer management professionals looking to improve customer experiences and increase efficiencies at every level of the contact center.
MOO is a design, technology and manufacturing company. Launched in 2006, MOO aims to disrupt the trillion-dollar global print industry by combining the values of professional design with accessibility and reach of the web: making great design available to everyone, everywhere. MOO focuses on helping its customers create, share or promote their professional identity and has subsequently become one of the fastest growing print businesses in the world, with over a million businesses served in more than countries in the last 2 years. For more information visit www.moo.com.
AnswerDash’s Predictive Q&A Engine empowers companies to give their website and app users the right information in the right place at the right time. With AnswerDash, businesses cut support tickets by 30 to 50 percent while improving online customer satisfaction. Founded by experts in human-computer interaction at the University of Washington, AnswerDash was named a Cool Vendor in Gartner's 2015 CRM Customer Service Report. Learn more at www.answerdash.com.
VP Sales & Marketing, AnswerDash