Predict Your Customers' Questions Based on Page Content
Improve your customer experience and cut support costs by 30% - 50%
See AnswerDash AI Self-Service in action by clicking the Q&A tab or the question mark on the right!
AI-Powered Self Service, Meet Personalization
We’re thrilled to announce that we’ve been acquired by CloudEngage, becoming an important part of the world’s most intuitive personalization platform.
The User Experience Challenge
AnswerDash Delivers
Don't Access Static FAQs
Self-Service Engagement
Don't Want Assisted Service
Ticket / Chat Deflection
Abandon If Can't Find Answer
Sales Uplift
How AnswerDash Works
Intelligent Self-Service Support With the Click of a Button.
Customers no longer need to leave the page to get smart, instant answers to their questions. AnswerDash AI predicts user needs and presents Q&A that is contextual to the webpage or personalized to the user. Now your customers can get instant answers without submitting a ticket or starting a live chat.
Complete AI Platform With 6 Powerful Components
Intelligent Self-Service
Predict user queries based on webpage content or user profile
Resolve / Route
Offer self-service first and easy routing to your agents if needed
Content Improvements
Self learning capabilities help you improve your content and fill in gaps
Mobile App Support
Native mobile SDK for Android and iOS
Analytics & A/B Testing
Get actionable insights and testing tools
ROI Dashboard
See cost and time saving in real time
See Your Cost and Time Savings in Realtime
Monitor and Measure Your Success
When AnswerDash empowers your customers to help themselves, three good things happen: Your support tickets drop, your sales conversions rise and your CSAT scores go up. The AnswerDash ROI Dashboard gives you up-to-the-minute feedback on your ticket deflections, live chat defections, cost savings, customer time savings and agent time savings.
What Do You Want to Achieve?
AnswerDash utilizes existing integrations
Easily Integrate With Zendesk, Freshdesk, Salesforce and Others
AnswerDash easily integrates with the most popular knowledge bases, ticketing systems and live chat providers. Automatically import and sync your existing content into AnswerDash. If self-service cannot provide the answer, we provide seamless routing to your support agents.
AnswerDash Lite
Smart Self-Service Only on Your Support Page
AnswerDash Lite is a lighter version of our platform. It leverages AI and Natural Language Processing to resolve customer questions before they submit a ticket. Integrate with Zendesk, Freshdesk, or use our knowledge base. AnswerDash Lite is a simple, affordable way to automate your support team and cut your tickets by 30% or more.
Easy Setup and Launch
Sync
Import and organize your existing content into AnswerDash
Style
Just point-and-click to stylize the AnswerDash tab to match your brand
Launch
Add our JavaScript snippet to your page and turn it on
Businesses of All Sizes Trust AnswerDash
We wanted a tool that could enhance our self-serve options and make sure our customers found the right answers quickly and instantly. Answerdash was a perfect solution for just that.
Our tour advisors are happier because they don’t have to keep answering the same questions over and over and can instead focus on responding to more high-touch questions—which in turn makes clients even happier.
