Zendesk Integration

AnswerDash can integrate with your existing Zendesk Help Center to "contextualize" your knowledge base articles, bringing them directly into the page where your customers already are. Instead of fewer than 1% of your visitors seeing your content, 5-15% of them will. The result? Over time, you will see your support tickets drastically reduced, even by as much as half. That's what happens when your support content actually gets used.

 

ways That AnswerDash integrates with Zendesk:

  • AnswerDash Sync for Zendesk enables AnswerDash to show your Help Center articles as contextual Q&A
  • New questions asked via AnswerDash can become Zendesk tickets
  • The AnswerDash App for Zendesk enables writing AnswerDash answers from within Zendesk's ticketing tool
  • AnswerDash can hand off customer inquiries to Zopim live chat
 

Setup instructions:

  • How to set up AnswerDash Sync for Zendesk
  • How to get the AnswerDash App for Zendesk

AnswerDash Sync for Zendesk enables AnswerDash to show your Help Center articles as contextual Q&A

You’ve spent lots of time writing content for your Zendesk Help Center. It's time more people saw it. You can easily integrate your Support Center articles into your AnswerDash Q&A tab. When the tab is clicked, your articles appear as contextual Q&A on your site, exactly where your customers need them.

 
Help Center article shown as contextual AnswerDash Q&A:
 
 
 
Article in Help Center knowledge base.
 
 

New questions asked via AnswerDash can become Zendesk tickets

Whenever a customer asks a new question through AnswerDash, we can deliver it to you as a Zendesk support ticket.

 
Customer view, asking a new question.
 
 
 
New questions will show up as Zendesk tickets.
 
 

The AnswerDash App for Zendesk enables writing AnswerDash answers from within Zendesk's ticketing tool

Deflect future tickets by publishing AnswerDash Q&A right from within your Zendesk ticketing tool using the AnswerDash App for Zendesk. No need to switch tools or log into AnswerDash. Learn how to get the AnswerDash App for Zendesk.

 
Zendesk agent view, with AnswerDash App
 
 
 
Customer view, the Q&A in context
 
 

AnswerDash can hand off customer inquiries to Zopim live chat

AnswerDash integrates with Zopim live chat from Zendesk. AnswerDash's contextual self-service can handle 80% of your customers’ questions—the repetitive, common ones—and Zopim live chat can handle the remaining 20%. By having AnswerDash provide self-service answers in front of Zopim’s assisted service, you enable your customers to get the help they need even when live chat agents aren’t available. Combining self-service and live chat is a win-win for you and your customers.

 
 
AnswerDash hand off to Zopim live chat
 
 
 
Zopim live chat begins
 
 

Setup Instructions

You will need an AnswerDash account to use the AnswerDash Sync for Zendesk.

  1. Log into AnswerDash tools.
  2. Select Settings and find Zendesk under the Knowledge Sync column.
  3. Enter your Zendesk domain name.

Once turned on, Help Center syncing will happen automatically every 10 minutes. Your Support Center Q&A will now be seamlessly displayed in AnswerDash on your website.

 
 
 

How to get the AnswerDash App for Zendesk

You will need an AnswerDash account to use the AnswerDash Sync for Zendesk.

  1. Go to the AnswerDash App page in the Zendesk App Store.
  2. Follow the instructions at the bottom of the page.

In the AnswerDash moderation page, Q&A that came from tickets will be marked with a Zendesk logo  and linked to the Zendesk ticket.

 
AnswerDash App for Zendesk