AnswerDash is proud to be named Gartner's "Cool Vendor of 2015." We achieved this status by providing the best AI-powered self-service platform to businesses.
The Business Value of Customer Self-Service Beyond Cost Savings
As the customer experience evolves, we’ll see customer service shifting from a cost-center to a profit center… with self-service leading the way!
Customers Want To Get Things Done, Not Talk to You About It
Customer wants solution of their problem. So that they can easily get all the solutions for their queries without facing any problem. Business growth are depends on the customer satisfaction and and in customer happiness
4 Things To Figure Out Before Hiring Another Customer Support Agent
These 4 indicators will definitely convince you whether a new customer support rep is really required or can a simple change in approach work.
The Problem With Your Knowledge Base Is Not Content, It’s Experience
You can have the greatest content in the world but if nobody ever uses it, that content might as well not exist. The painful truth is, if you’re like most websites or web apps, far far FAR fewer of your customers bother to click “Help” than you probably think. So you must work on customer experience
Why You Should Stop Writing New Help Content For Your Knowledge Base—And What To Do Instead
You should stop writing unnecessary help content for your knowledge base and follow a simple process: Start with Q&A. Make it easy for your customers to ask you new questions. Only answer what they ask. Publish the answers to those new questions as contextual Q&A for all future customers to see.
How PetHub Increased Ticket Deflection Rate with AnswerDash Self-Service
PetHub, an online pet management platform, showed great progress in reducing customer service complains via AnswerDash's AI-powered self-service platform.
Rapidly Cut Your Support Costs and Boost Conversions with Customer Self-Service from AnswerDash
Do you want to cut the expensive & costly support queries & increase sales conversions with better CX? Get help from AI-powered self-service platform AnswerDash.
Ten Powerful Reasons to 'Fall in Love' with Customer Success
Nurturing relationships and positive experiences with customers have a significant impact on whether they choose to do business with you or not.
How to Scale Customer Service When You Can’t Hire More People
AnswerDash is a highly-utilized relevant contextual answer service that frees customer service teams to serve high-touch customers needing more of their time.
4 Things That Make Professors Great Startup Executives—And 4 Things That Make Them Terrible
Professors can provide good service to company by giving their knowledge. The communication skills can also give good business opportunties and helps in leading the team to acheive the targeted goals using successful technologies.
The Seven Principles of Millennial-Minded Design for Customer Experience Success
It's important to understand and embrace millennials as a powerful generation for future business success. So, adopt CX techniques which suits their needs.
Myths vs. Reality: Understanding Truths About "Next Gen" Millennials and Business
Millennials are projected to spend around $200 billion in online purchasing. So it is important to know the difference between myth & reality of the "Next Gen."
Scale Your Desk.com Support Center with Contextual Customer Self-Service
AnswerDash makes it easy to "bring forward" Support Center articles as self-service Q&A, that appear directly on pages where your customers have questions.
Bring your Knowledge to the Point-Of-Action with AnswerDash
Knowledge can be enhanced by using contextual self-services for empowering customer for achieving the goals easily. It mainly requires to navigate within a desired path for supporting the customer with their answer.
Scale Your Support Team with the AnswerDash Zendesk Integration
AnswerDash integrated with Zendesk and this has enabled customers to customize and build innovative customer success solutions. With this integration, you can automatically deliver AnswerDash questions as Zendesk tickets and you can also write an answer from any ticket within your Zendesk account
Customer Service Experience 2015: Looking Back and Charging Forward
In new Era companies are taking new steps for giving seamless customer satisfaction for developing good position in market and making tough competition for the competitors. Focusing on customer satisfaction is main point for any company.
Customer Self-Service: The Gift that Keeps on Giving
Solving customer queries using self-service technology can help in solving customer queries easily. Helping customer to get all the answers and by investing in support to the valuable customers by using low resource and empowering the things
Why Your Help Island Knowledge base Software Isn't Helpful for Your Customers
You hope that when your customers have a question, they will go to your knowledge base, search, and find an answer but this doesn't work because the user experience is missing.
Turn Your Support Center into a Profit Center in 5 Steps
In order to enable self-service on your website here are 5 easy steps: Uncover if your website benefits from the run-time content. Identify what content on your site was helpful. Keep visitors on goal. Reduce the amount of work your visitors must do. Make it easy for your customers to escalate.