Customer experience can be enhanced and aggravated when you use your data rightly and wisely. Read how you can elevate your CX factor by using data - 5 best methods - in this featured post from Chief Marketer.
“I’m excited to share that I’ve partnered with Oracle on a research study that takes a cross-generational look at customer preferences, behaviors, and expectations.” Jeanne Bliss shares her critical study on customer experience; a valuable asset for businesses.
“Success Relies Upon Customer Trust,” says Jeannie Walters of Experience Investigators - a 360 Connect company. Let’s learn about some major errors we should avoid in customer services from this customer experience guru.
Excellent customer services will always remain the cornerstone of every successful business. But the question is: Are you deploying the right kind of technology & tools to enhance and maximize its potential, which will then increase the ROI and augment business growth? Find out how you can optimally do that in this guest article by Antoine Goret of Crisp.
Predictive analytics is the new standard when it comes to customer service. Techniques like predictive Q&A will give sales conversions & higher ticket deflection.
Recent system-wide data shows that AnswerDash AI-powered self-service customer support deflected 43% of support tickets and 18% of live chats. The results indicate that AnswerDash is the #1 customer support industry leader in ticket deflection.
Here is a distinct & detailed report shared by Martech Series on how fast & efficiently contact centers are benefiting from AI-powered self-service platforms.
Being a commender-in-chief of a business means nothing if the real boss - customer - is not happy at all. Learn here how to grow your business via exceptional customer experience, from the words of a successful CEO herself.
According to Gartner, 89% of companies compete based predominantly on customer experience, yet many companies are simply getting it wrong by overcomplicating the customer journey. Here are pointers to help you become more efficient and build loyal customers through a simplified customer engagement approach.
Acclaimed business author & the Chief Digital Evangelist of Salesforce Vala Afshar shares his credible views on the evolving trend of customer service sector in the Fourth Industrial Revolution.
In an omnichannel world, where consumers have infinite options available to them, customer experience (CX) is the leading way for retailers to achieve success.
Here are the four imperatives that customer service and support leaders must address for delivering digital customer service in 2019.
Business-to-business customers are people too. An obvious truism? Perhaps, but you wouldn’t know it from the digital customer experience in B2B markets.
Today, once a sale is closed, many marketers consider their job (mostly) done. However, in the developing digital age, customer experience does not stop at that stage; this is just the first stage to a much broader Customer Lifetime Value (CLV). Learn how AI can remarkably help your business carry on the customer experience like it is a continues real-time service.
We’re at a tipping point for many transformation triggers, including globalization, digital growth, regulatory compliance and a changing economy. Each of these things has the power to dramatically impact customers and change how they interact with brands.
Jeremy Watkins of FCR highlights five such areas where he see significant gains for your contact center by upgrading in 2019 if you haven’t already. Know about them and get your business ahead of your competitors in CX industry right at the onset of the new year.
In this article, Giselle Abramovich of CMO.com will take a look at where retail stands today in its use of AI, with examples of companies that are reaping the benefits.
When it comes to a customer, all that matters is exceptional customer experience. Learn how you can improve it & increase sales conversions dramatically.
Brands are battling to provide superior experiences across channels to win over customers, but are too many focusing on the wrong metrics? Find out in this guest post if your business is ranking CX incorrectly.
According to Gartner, customer experience (CX) – more than products or solutions – is the new battlefront for business.