Let the traditional methods of customer service rest in peace; adapt your CX strategy to support the all-new predictive Q&A & ticket deflection techniques.
Customer Service: The Rise of Instant Answers
Giving answers to all customer queries can improve customer services and gives all the solution to customer questions instantly. AnswerDash can provide good solution to customer by giving all answers to customer queries.
Are You Causing Your Own Shopping Cart Abandonment? Five Questions To Test Your E-Commerce Savvy
If your e-commerce store is suffering from high bounce rates, it is time to rethink your e-commerce savviness to increase sales conversion on your store.
Customer Support and Millennials: What You Need to Know!
Millennials are the new "techie" generation & they demand new CX solutions as well (e. g. predictive Q&A). Get to know the type of CX which millennials like.
Woo Hoo - MOO is an ICMI Finalist for Best Use of Technology
MOO is a finalist for Best Use of Technology, presented to the contact center that most successfully leverages technology to improve the customer experience. MOO's technology happens to be the Answerdash's Predictive Q&A Engine!
Pop Quiz: Do You Know These Top 10 Customer Support Facts?
Customer service organizations have to deliver effective and easy service in order to retain their customers. If organizations don't, customers will leave the brand and these emotions can get rapidly amplified in the world of social media and ultimately lead to brand erosion.
March Reading List for Customer Success Professionals
There are a ton of great resources that provide best customer experience. Companies that provide a strong support media online including visual aids such as images and videos along with clear instructions and guides are more likely to retain their customers in the long run.
How MOO Rocked SaaStr Annual 2016
MOO, a high-quality business stationary brand, has left everyone stunned with their mesmerizing products and outstanding user experience at Saastr 2016. It has joined hands with AnswerDash to help its visitors find the right answers in the right place.
It's Time To Up The Ante On Your Web Self-Service Approach
Your customers won't settle for sub-par self-service on your site. Provide real-time predictive Q&A via AI-powered self-service platform & be a CX star.
Top 3 Influential Customer Experience Initiatives to Lead Us into 2016
Use AnswerBase to Bring Your KnowledgeBase Content Onto the Page Where Your Users Already Are
Usually, the innovative Object Search feature and Answerdash's Popular Search algorithm steer people to the answers they are looking for, but at times, end users just want to browse all the content available on a page in one organized, elegant screen. That’s where the new AnswerBase comes in.
Customer Questions Can Be Your Biggest Customer Experience Advantage
Answering customer questions can help in getting good customer experience. Solving customer queries can help in getting good experience by answering all the answers of the customer in a proper way with self-services contextual question and answer.
You're Measuring the Effectiveness of Your Help Desk Knowledge Base Wrong
The questions that any website self-service technology should be judged by are How much is the solution used? Does it solve people’s problems? Does it cause people to achieve their original goals? For knowledge bases, the answers are usually: Hardly at all. No. And, no way.
The Measures That Matter Most For Customer Self-Service
When it comes to customer self-servicing, you need to definitely care about some major things (e.g. whether they are served with predictive Q&A).
When Your Baby Grows Up
AnswerDash Named a Cool Vendor in Gartner's 2015 CRM Customer Service Report
AnswerDash is proud to be named Gartner's "Cool Vendor of 2015." We achieved this status by providing the best AI-powered self-service platform to businesses.
The Business Value of Customer Self-Service Beyond Cost Savings
As the customer experience evolves, we’ll see customer service shifting from a cost-center to a profit center… with self-service leading the way!
Customers Want To Get Things Done, Not Talk to You About It
Customer wants solution of their problem. So that they can easily get all the solutions for their queries without facing any problem. Business growth are depends on the customer satisfaction and and in customer happiness
4 Things To Figure Out Before Hiring Another Customer Support Agent
These 4 indicators will definitely convince you whether a new customer support rep is really required or can a simple change in approach work.
The Problem With Your Knowledge Base Is Not Content, It’s Experience
You can have the greatest content in the world but if nobody ever uses it, that content might as well not exist. The painful truth is, if you’re like most websites or web apps, far far FAR fewer of your customers bother to click “Help” than you probably think. So you must work on customer experience