For many years messaging platforms like these were void of brand or business integration opportunities, aside from general brand awareness and customer engagement. The new chatbot functionality, retailers can accept payments directly, right there within a Messenger conversation with a user.
60% of Traffic But Only 16% of Sales: Solve the Mobile Web Challenge for Good
Customer mainly used mobile technology for getting all the informations and growth in sales can only be done by using good responsive websites. Increase of sales mainly depends on having good traffic and on user-friendly websites.
The Competitive Advantage of Integrating Self-Service and Live Chat
AnswerDash and SnapEngage have created an integrated solution to offer both live chat and self-service seamless and created a distinct advantage for businesses of all sizes. This has widely benefitted employees, business, and the overall customer experience.
You’re Still Not Combating Shopping Cart Abandonment the Right Way
Shift some of your shopping cart abandonment spending to technology like AnswerDash and actually achieve the results you want.
Customer Service Physics and the Impact of Self-Service
AI-powered self-service platform has brought a revolutionary leap in the customer service industry - one that is here to stay & grow business' reputation rapidly.
The Future of Intelligent Self-Service Technology
Self-service is growing and preferred today, especially among the younger generation. Millennials and anyone in their 30s and 40's would rather get a quick answer. Companies that offer self-service have a great advantage in this regard.
Your Self-Service 101: Three Things That Are Needed for Great Self-Service
Before you make the switch to self-service, you need to know what makes a good self-service experience. Here are three questions you should ask yourself while you make the switch to self-service. How efficient, dynamic and usable it is?
Why Zendesk Isn’t Enough and How to Make It More Powerful with Contextual Self-Service
Zendesk offers two primary tools. Firstly, customer support management tool that enables agents to track and respond to customer inquiries, usually over email. The second offering is their knowledge base, called their “Help Center.”. Both tools do not solve a problem i.e. great customer experience
5 Questions to Test Your Web Engagement Savvy
Websites need to use artificial intelligence to give customers an experience that meets their demands of personalization and instant responses.
The Intersection Between Customer Experience and Customer Satisfaction
Why Good User Experience Brings in More Customers, Not Your Content
There are three reasons which show that user experience is the key. Firstly, Content is only one part of the equation. User experience is the big picture. Secondly, User Experience brings new customers in. Thirdly, User Experience is what enhances customer engagement.
Flip Your FAQ to Improve Your Customer Experience!
AnswerDash offers a simple solution that can flip your FAQ section and transform user experience in real-time.
Exceed Customer Expectations In The New Age Of Personalization
Going above & beyond your customer's expectations is the definite way to increase sales conversions & customer retention for your business.
4 Reasons Why Self-Service Enhances Customer Experience
So what makes self-service so appealing to customers? Here are four reasons why self-service enhances the way customers engage with your services.
What Your Antiquated Customer Support is Costing You
Let the traditional methods of customer service rest in peace; adapt your CX strategy to support the all-new predictive Q&A & ticket deflection techniques.
Customer Service: The Rise of Instant Answers
Giving answers to all customer queries can improve customer services and gives all the solution to customer questions instantly. AnswerDash can provide good solution to customer by giving all answers to customer queries.
Are You Causing Your Own Shopping Cart Abandonment? Five Questions To Test Your E-Commerce Savvy
If your e-commerce store is suffering from high bounce rates, it is time to rethink your e-commerce savviness to increase sales conversion on your store.
Customer Support and Millennials: What You Need to Know!
Millennials are the new "techie" generation & they demand new CX solutions as well (e. g. predictive Q&A). Get to know the type of CX which millennials like.
Woo Hoo - MOO is an ICMI Finalist for Best Use of Technology
MOO is a finalist for Best Use of Technology, presented to the contact center that most successfully leverages technology to improve the customer experience. MOO's technology happens to be the Answerdash's Predictive Q&A Engine!
Pop Quiz: Do You Know These Top 10 Customer Support Facts?
Customer service organizations have to deliver effective and easy service in order to retain their customers. If organizations don't, customers will leave the brand and these emotions can get rapidly amplified in the world of social media and ultimately lead to brand erosion.