This article highlights the major findings discussed in a recent event in Australia about the difficulties faced by companies in providing basic customer service.
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What Will Customer Experience Look Like In 2017?
The customer experience would look very different in coming years. It would be all about chatbots (AI robots that interact with you through apps), Geofencing (receiving messages when you enter or exit a certain area), Omnichannel (consumers recognized as the same person across all shopping channels)
