Jeanne Bliss shares her 6 most important customer service lessons from numerous enterprise ventures.
How Live Chat Helps to Get High Returns from Your Website
Live chat, especially the one paired with an AI-powered self-service platform, can work magic for a website. Find out how live chat can boost your business.
Follow The Golden Rule of Ticket Triage to Achieve Higher Customer Satisfaction and Lower Costs
In the world of online support and customer service, you can’t avoid tickets or ticket triaging - it’s how customers get in touch with you and how you solve problems and improve customer experience.
Customer Expectations at All-Time High, Salesforce Report Finds
Customer expectations are at their highest, as this report by Salesforce clarifies. But are businesses also equipped well to meet this demand? Find out!
Managing The Customer Experience
Let's learn how to manage your customer experience efficiently & increase sales conversions in this new vlog from renowned CX expert Mr. Dennis Snow.
A CMO’s Guide To Creating A B2B Customer Experience
More than price or product quality, experience will soon be the biggest differentiator for getting customers, even in the B2B space.
How To Write Customer Experience Surveys
Understanding your customers is an essential part of enhancing the way of measuring customer success. Although other methods of interaction get more attention, the tried and true customer experience survey can get you the information you need most.
Enhance Customer Service Experience Using Self-Service
Enhancing your customer service with AI-powered self-service platform is perhaps the best trick to get higher ticket deflection & sales conversion rate.
You’re doing it wrong: Art vs. Science in Customer Success
When learning about customer success every CSM leader must pay attention to the following “My team isn’t comfortable with the process.”, “It’s not really about metrics—it’s much more about gut feeling.”, “We’re hiring a team and then are going to figure it out.”
Customer Experience in 2018: Trends and Statistics
Optimizing customer experience can help in giving good business opportunities with for having good business opportunities. Fulfilling customer expectations is important for making good success in the business.
The Future of Cognitive AI in Customer Experience
Are you aware of the futuristic possibilities of AI-powered cognitive customer service? Get a glimpse of the power of AI for sales conversion & CX.
Focusing on Your Customer Experience Is Great for Business
Focusing & improving your customer experience can help increase sales conversions & the support ticket deflection - best recipe for a business' success.
7 Ways to Deliver an Unbeatable Customer Experience
There is not 1, 2, or 3, but 7 concrete ways with which you can deliver an unbeaten customer experience & increase sales conversions effectively.
Still Using Search on Your Website? You’re Missing the Power of AI Point-and-Click
93% of online experiences begin with a search engine. This doesn't mean that your website should work as a search engine and based on type-to-search. Now, websites that provide point-and-click are becoming more effective due to several reasons. One of them being the internet of oversaturation.
2017 - Shaping the Future of Customer Experience
Customer satisfaction is main factor for increasing customer satisfaction and giving positive experience to customer. Technology can help in giving better solution to customer for giving more positive experience.
5 Tips To Make Digital Payments Easier For Ecommerce
Online payment are trust worth, secure and helps in paying the payment easily in a flow. Payments gateways can increase the customer satisfaction and help business to grow their online presence more stronger.
How Can Thinking Small Propel You To Greatness?
The smallest things matter not only in life but also in business - especially for customer service. Learn the importance of small from CX guru Shep Hyken.
Why Visitors to Your Site Rarely Become Customers
To attract the potential audience is one thing. To convert potential targets into a customer & get higher sales conversions from visitors is totally another.
Why Automation is the Future of Personalisation
If there’s one thing most customer service experts agree these days it’s that the future lies with more personal, empathetic service. The future of customer service will be more automation through Artificial Intelligence. Companies can now build automated solutions which are as good as humans.
Fill In Your Content Gaps With Trending Topics
Don’t just count on plain regular blogging practice. Fill in the gaps in your content with hot trending topics & easily increase sales conversions in the end.