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The AnswerDash Blog

A collection of experiences, observations, and opinions from the world of AI powered intelligent self-service support and enhanced customer experience.

Guest User
September 19, 2017
customer-experience

The Future of Cognitive AI in Customer Experience

Guest User
September 19, 2017
customer-experience
The Future of Cognitive AI in Customer Experience

Are you aware of the futuristic possibilities of AI-powered cognitive customer service? Get a glimpse of the power of AI for sales conversion & CX.

David Skerrett
August 3, 2017

Focusing on Your Customer Experience Is Great for Business

David Skerrett
August 3, 2017
Focusing on Your Customer Experience Is Great for Business

Focusing & improving your customer experience can help increase sales conversions & the support ticket deflection - best recipe for a business' success.

Guest User
July 27, 2017

7 Ways to Deliver an Unbeatable Customer Experience

Guest User
July 27, 2017
7 Ways to Deliver an Unbeatable Customer Experience

There is not 1, 2, or 3, but 7 concrete ways with which you can deliver an unbeaten customer experience & increase sales conversions effectively.

Don Davidge
July 20, 2017
point-and-click

Still Using Search on Your Website? You’re Missing the Power of AI Point-and-Click

Don Davidge
July 20, 2017
point-and-click
Still Using Search on Your Website? You’re Missing the Power of AI Point-and-Click

93% of online experiences begin with a search engine. This doesn't mean that your website should work as a search engine and based on type-to-search. Now, websites that provide point-and-click are becoming more effective due to several reasons. One of them being the internet of oversaturation.

John Duffy
July 17, 2017

2017 - Shaping the Future of Customer Experience

John Duffy
July 17, 2017
2017 - Shaping the Future of Customer Experience

Customer satisfaction is main factor for increasing customer satisfaction and giving positive experience to customer. Technology can help in giving better solution to customer for giving more positive experience. 

Dan Rowinski
July 12, 2017
security

5 Tips To Make Digital Payments Easier For Ecommerce

Dan Rowinski
July 12, 2017
security
5 Tips To Make Digital Payments Easier For Ecommerce

Online payment are trust worth, secure and helps in paying the payment easily in a flow. Payments gateways can increase the customer satisfaction and help business to grow their online presence more stronger.

Shep Hyken
July 10, 2017

How Can Thinking Small Propel You To Greatness?

Shep Hyken
July 10, 2017
How Can Thinking Small Propel You To Greatness?

The smallest things matter not only in life but also in business - especially for customer service. Learn the importance of small from CX guru Shep Hyken.

Amy Ko
June 27, 2017

Why Visitors to Your Site Rarely Become Customers

Amy Ko
June 27, 2017
Why Visitors to Your Site Rarely Become Customers

To attract the potential audience is one thing. To convert potential targets into a customer & get higher sales conversions from visitors is totally another.

Jack Miller
June 22, 2017

Why Automation is the Future of Personalisation

Jack Miller
June 22, 2017
Why Automation is the Future of Personalisation

If there’s one thing most customer service experts agree these days it’s that the future lies with more personal, empathetic service. The future of customer service will be more automation through Artificial Intelligence. Companies can now build automated solutions which are as good as humans.

Don Davidge
June 20, 2017

Fill In Your Content Gaps With Trending Topics

Don Davidge
June 20, 2017
Fill In Your Content Gaps With Trending Topics

Don’t just count on plain regular blogging practice. Fill in the gaps in your content with hot trending topics & easily increase sales conversions in the end.

Nicola Brookes
May 24, 2017

Great Expectations: Why Self-Service Is the Future of Customer Service

Nicola Brookes
May 24, 2017
Great Expectations: Why Self-Service Is the Future of Customer Service

Website self-service is the future of customer service: integrate it on your site, get higher ticket deflection ratio & be the Dickens of CX industry.

4 Comments
AnswerDash
May 17, 2017

Breakthrough Ways to Cut Customer Support Costs

AnswerDash
May 17, 2017
Breakthrough Ways to Cut Customer Support Costs

Communication has changed with the smartphones and with the digital technology. This thing mainly revolutionized the way people thinks about the digital world for more effective and user-friendly services.

Comment
Guest User
May 8, 2017

Why Your eCommerce Store Needs Artificial Intelligence To Survive

Guest User
May 8, 2017
Why Your eCommerce Store Needs Artificial Intelligence To Survive

There is a symbiotic relationship between Artificial Intelligence and online shopping. It analyzes huge swathes of digital data and drawing insights from the patterns they recognize. They adopt tasks such as identifying pictures and recognizing a voice, and then they leverage speed and volume.

Comment
Bhanik Sarkhedi
May 3, 2017

E-commerce: What it Can Learn From Customer Experience

Bhanik Sarkhedi
May 3, 2017
E-commerce: What it Can Learn From Customer Experience

E-commerce is great! No doubt about it, but when it comes to customer experience, e-commerce often lags behind. The good thing is - this can be fixed!

2 Comments
Guest User
April 27, 2017

6 Companies Are Revolutionizing the User Experience Through Chatbots

Guest User
April 27, 2017
6 Companies Are Revolutionizing the User Experience Through Chatbots

Companies are embracing more tech-savvy methods of communication like AnswerDash, allowing them to respond to customer instantly, 24 hours a day, 7 days a week.

1 Comment
Gerry McGovern
April 17, 2017

High Traffic Does Not Equal Good Customer Experience

Gerry McGovern
April 17, 2017
High Traffic Does Not Equal Good Customer Experience

What to do when too many people come to your site & too many leave as well? Provide good customer service & retain as many visitors as you like.

1 Comment
David Galante
April 13, 2017

The Mobile App: A Critical Part of Your Omnichannel Strategy

David Galante
April 13, 2017
The Mobile App: A Critical Part of Your Omnichannel Strategy

An omnichannel strategy is incomplete without the existence of a mobile app. Learn how it can increase sales conversions with a mobile omnichannel strategy.

2 Comments
Jake Wobbrock
April 5, 2017

Harness The Power of Predictive Self-Service

Jake Wobbrock
April 5, 2017
Harness The Power of Predictive Self-Service

Everybody today knows about the remarkable benefits an AI-powered self-service platform & predictive Q&A do for CX. Learn how you can implement it properly.

Comment
Don Davidge
March 21, 2017

Does Your Site Meet the Ultra-High Expectations of Millennials?

Don Davidge
March 21, 2017
Does Your Site Meet the Ultra-High Expectations of Millennials?

Good customer experience is important for getting good online business through websites. Giving good experience to customer is important for having better business opportunities. Customer satisfaction is important for business growth

Comment
Amy Ko
March 15, 2017

Don’t Make Me Wait: The New Era of Customer Experience

Amy Ko
March 15, 2017
Don’t Make Me Wait: The New Era of Customer Experience

The era of making your customer wait is gone! Deploy the fast-paced AI-powered self-service platform & take your CX to the new level of excellence!

Comment
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Recent Posts

  • June 2020
    • Jun 3, 2020 COVID-19 & The New Customer Experience
  • May 2020
    • May 22, 2020 AI and Machine Learning for Small Business (Microsoft Growth Center)
    • May 15, 2020 How to Leverage Chatbots in your Firm’s Marketing
    • May 6, 2020 The Eight Key Elements to Drive to CX Maturity and Impact Business Outcomes
  • April 2020
    • Apr 17, 2020 How to Build a Culture of Customer Experience Management
    • Apr 5, 2020 5 Steps to Create a Customer Service with a Sales Focus
  • March 2020
    • Mar 10, 2020 Businesses can Maximize Automation for Better Customer Experience
  • January 2020
    • Jan 8, 2020 Customer Success Vs. Customer Experience — Is There A Difference
  • December 2019
    • Dec 19, 2019 7 Ways to Bridge the Chasm Between Marketing and Customer Experience
    • Dec 7, 2019 5 Customer Experience Metrics to Measure
  • November 2019
    • Nov 12, 2019 The Role of Artificial Intelligence in Customer Experience
  • October 2019
    • Oct 15, 2019 Global Customer Self-Service Software Market Is Booming With an Annual Growth Rate of 18.4%
    • Oct 8, 2019 Transforming Customer Experience with Data: 5 Tips
  • September 2019
    • Sep 14, 2019 The State of Customer Experience: 3 Important Stats You Need to Know
  • August 2019
    • Aug 20, 2019 Build Customer Trust By Avoiding These Mistakes
  • July 2019
    • Jul 30, 2019 The Importance of Customer Service and How it can Grow your Sales (Infographic)
  • June 2019
    • Jun 4, 2019 Creating Customer Experiences with Predictive Analytics
  • May 2019
    • May 21, 2019 AnswerDash Leads Customer Support Industry In Ticket and Chat Deflections
  • April 2019
    • Apr 26, 2019 Contact Centers Adding AI to Become More Intelligent, Responsive to Customers
    • Apr 16, 2019 CEO’s Guide to Growth through Customer Experience Alignment
    • Apr 4, 2019 Your Customer Engagement Strategy Is Scaring Your Customers
  • March 2019
    • Mar 27, 2019 4 Customer Service Transformations: What the C-Suite Needs to Know
    • Mar 18, 2019 Delivering on the Promise of Customer Experience
  • February 2019
    • Feb 20, 2019 What Are the Customer Service Imperatives for 2019?
    • Feb 14, 2019 Why Customer Experience Matters for B2B
  • January 2019
    • Jan 21, 2019 How AI Improves Customer Lifetime Value and Makes It a Primary KPI
    • Jan 9, 2019 Five Trends Shaping The Future Of Customer Experience In 2019
    • Jan 1, 2019 5 Contact Center Tech Upgrades to Consider in 2019 - AnswerDash Mentioned in the Leading CX Tech
  • December 2018
    • Dec 17, 2018 3 AI-Driven Strategies For Retailers In 2019
    • Dec 10, 2018 How to Improve On Digital Customer Experience Management
  • November 2018
    • Nov 27, 2018 Customer Effort Score: The New Experience Metric
    • Nov 21, 2018 How Will Automation, AI and IoT Shape User Experience?
    • Nov 8, 2018 Solvvy vs. AnswerDash - Which Intelligent Customer Self-Service Platform is Best For Your Business?
  • October 2018
    • Oct 30, 2018 6 Strategies for Making Life Easier for Your Customers (Audio)
    • Oct 15, 2018 The Evolving Scope of B2B Marketing: It’s All About Customer Experience
    • Oct 8, 2018 Using Artificial Intelligence in Sales Saves Time and Reveals New Opportunities
    • Oct 1, 2018 6 Tech Advances Enhancing Customer Experience
  • September 2018
    • Sep 19, 2018 FCR Solutions Spotlight - AnswerDash highlighted as Contact Center Tech to Watch
    • Sep 3, 2018 Don’t Let Them Leave The Page! The Death of The Static FAQ
  • August 2018
    • Aug 12, 2018 Does Your Content Need Help? - Here’s an Easy Fix
  • July 2018
    • Jul 31, 2018 How to Build a Successful Business Around Your Best Customers—Including the Ones Who Work for You
    • Jul 13, 2018 The Secret to Winning Customers’ Hearts with Artificial Intelligence: Add Human Intelligence (Infographic)
    • Jul 3, 2018 How To Take Customer Engagement to a Whole New Level
  • June 2018
    • Jun 27, 2018 6 Customer Experience Lessons I've Learned as an Experienced CCO
    • Jun 20, 2018 How Live Chat Helps to Get High Returns from Your Website
    • Jun 19, 2018 Follow The Golden Rule of Ticket Triage to Achieve Higher Customer Satisfaction and Lower Costs
    • Jun 12, 2018 Customer Expectations at All-Time High, Salesforce Report Finds
    • Jun 5, 2018 Managing The Customer Experience
  • May 2018
    • May 27, 2018 A CMO’s Guide To Creating A B2B Customer Experience
    • May 17, 2018 How To Write Customer Experience Surveys
    • May 14, 2018 Enhance Customer Service Experience Using Self-Service
    • May 8, 2018 You’re doing it wrong: Art vs. Science in Customer Success
    • May 7, 2018 Customer Experience in 2018: Trends and Statistics
  • September 2017
    • Sep 19, 2017 The Future of Cognitive AI in Customer Experience
  • August 2017
    • Aug 3, 2017 Focusing on Your Customer Experience Is Great for Business
  • July 2017
    • Jul 27, 2017 7 Ways to Deliver an Unbeatable Customer Experience
    • Jul 20, 2017 Still Using Search on Your Website? You’re Missing the Power of AI Point-and-Click
    • Jul 17, 2017 2017 - Shaping the Future of Customer Experience
    • Jul 12, 2017 5 Tips To Make Digital Payments Easier For Ecommerce
    • Jul 10, 2017 How Can Thinking Small Propel You To Greatness?
  • June 2017
    • Jun 27, 2017 Why Visitors to Your Site Rarely Become Customers
    • Jun 22, 2017 Why Automation is the Future of Personalisation
    • Jun 20, 2017 Fill In Your Content Gaps With Trending Topics
  • May 2017
    • May 24, 2017 Great Expectations: Why Self-Service Is the Future of Customer Service
    • May 17, 2017 Breakthrough Ways to Cut Customer Support Costs
    • May 8, 2017 Why Your eCommerce Store Needs Artificial Intelligence To Survive
    • May 3, 2017 E-commerce: What it Can Learn From Customer Experience
  • April 2017
    • Apr 27, 2017 6 Companies Are Revolutionizing the User Experience Through Chatbots
    • Apr 17, 2017 High Traffic Does Not Equal Good Customer Experience
    • Apr 13, 2017 The Mobile App: A Critical Part of Your Omnichannel Strategy
    • Apr 5, 2017 Harness The Power of Predictive Self-Service
  • March 2017
    • Mar 21, 2017 Does Your Site Meet the Ultra-High Expectations of Millennials?
    • Mar 15, 2017 Don’t Make Me Wait: The New Era of Customer Experience
    • Mar 3, 2017 Why are Companies Grappling with Basic Customer Service?
  • February 2017
    • Feb 27, 2017 The Power of Proactive Customer Service Solutions
    • Feb 23, 2017 ASOS ‘Awesome on Mobile’ as Results Show Technology Drives Growth
    • Feb 21, 2017 How TireBuyer Increased Their Sales Revenue per Visitor by 13% In Only a Few Weeks
    • Feb 6, 2017 11 Changes That Are Revolutionizing The Customer Support World
  • January 2017
    • Jan 25, 2017 What Will Customer Experience Look Like In 2017?
    • Jan 18, 2017 B2B Buyers Don't Want to Talk to You. They Want a Frictionless Self-Service Experience.
    • Jan 16, 2017 5 Best Practices for Providing Customer Self-Service with a Full-Service Feel
  • December 2016
    • Dec 7, 2016 Meet Jacob O. Wobbrock | An Entrepreneur Focused On Interactive Solutions That Improve The User And Customer Experience
  • November 2016
    • Nov 21, 2016 Chatbot Advice for E-Retailers
    • Nov 17, 2016 Chatbots are Revolutionizing Customer Service
  • October 2016
    • Oct 28, 2016 Why Chatbots are an Important Opportunity for Retailers
    • Oct 28, 2016 60% of Traffic But Only 16% of Sales: Solve the Mobile Web Challenge for Good
    • Oct 26, 2016 The Competitive Advantage of Integrating Self-Service and Live Chat
    • Oct 25, 2016 You’re Still Not Combating Shopping Cart Abandonment the Right Way
    • Oct 10, 2016 Customer Service Physics and the Impact of Self-Service
  • September 2016
    • Sep 29, 2016 The Future of Intelligent Self-Service Technology
    • Sep 14, 2016 Your Self-Service 101: Three Things That Are Needed for Great Self-Service
    • Sep 9, 2016 Why Zendesk Isn’t Enough and How to Make It More Powerful with Contextual Self-Service
    • Sep 9, 2016 5 Questions to Test Your Web Engagement Savvy
  • August 2016
    • Aug 15, 2016 The Intersection Between Customer Experience and Customer Satisfaction
    • Aug 8, 2016 Why Good User Experience Brings in More Customers, Not Your Content
  • July 2016
    • Jul 29, 2016 Flip Your FAQ to Improve Your Customer Experience!
    • Jul 21, 2016 Exceed Customer Expectations In The New Age Of Personalization
    • Jul 14, 2016 4 Reasons Why Self-Service Enhances Customer Experience
  • June 2016
    • Jun 28, 2016 What Your Antiquated Customer Support is Costing You
    • Jun 21, 2016 Customer Service: The Rise of Instant Answers
    • Jun 1, 2016 Are You Causing Your Own Shopping Cart Abandonment? Five Questions To Test Your E-Commerce Savvy
  • May 2016
    • May 17, 2016 Customer Support and Millennials: What You Need to Know!
    • May 5, 2016 Woo Hoo - MOO is an ICMI Finalist for Best Use of Technology
    • May 3, 2016 Pop Quiz: Do You Know These Top 10 Customer Support Facts?
  • March 2016
    • Mar 4, 2016 March Reading List for Customer Success Professionals
  • February 2016
    • Feb 22, 2016 How MOO Rocked SaaStr Annual 2016
  • January 2016
    • Jan 27, 2016 It's Time To Up The Ante On Your Web Self-Service Approach
  • December 2015
    • Dec 16, 2015 Top 3 Influential Customer Experience Initiatives to Lead Us into 2016
  • November 2015
    • Nov 5, 2015 Use AnswerBase to Bring Your KnowledgeBase Content Onto the Page Where Your Users Already Are
  • October 2015
    • Oct 6, 2015 Customer Questions Can Be Your Biggest Customer  Experience Advantage
  • August 2015
    • Aug 6, 2015 You're Measuring the Effectiveness of Your Help Desk Knowledge Base Wrong
  • June 2015
    • Jun 18, 2015 The Measures That Matter Most For Customer Self-Service
    • Jun 3, 2015 When Your Baby Grows Up
  • April 2015
    • Apr 16, 2015 AnswerDash Named a Cool Vendor in Gartner's 2015 CRM Customer Service Report
    • Apr 8, 2015 The Business Value of Customer Self-Service Beyond Cost Savings
  • March 2015
    • Mar 30, 2015 Customers Want To Get Things Done, Not Talk to You About It
    • Mar 18, 2015 4 Things To Figure Out Before Hiring Another Customer Support Agent
    • Mar 12, 2015 The Problem With Your Knowledge Base Is Not Content, It’s Experience
    • Mar 4, 2015 Why You Should Stop Writing New Help Content For Your Knowledge Base—And What To Do Instead
  • February 2015
    • Feb 18, 2015 How PetHub Increased Ticket Deflection Rate with AnswerDash Self-Service
    • Feb 10, 2015 Rapidly Cut Your Support Costs and Boost Conversions with Customer Self-Service from AnswerDash
    • Feb 9, 2015 Ten Powerful Reasons to 'Fall in Love' with Customer Success
  • January 2015
    • Jan 29, 2015 How to Scale Customer Service When You Can’t Hire More People
    • Jan 28, 2015 4 Things That Make Professors Great Startup Executives—And 4 Things That Make Them Terrible
    • Jan 21, 2015 The Seven Principles of Millennial-Minded Design for Customer Experience Success
    • Jan 19, 2015 Myths vs. Reality: Understanding Truths About "Next Gen" Millennials and Business
    • Jan 14, 2015 Scale Your Desk.com Support Center with Contextual Customer Self-Service
    • Jan 12, 2015 Bring your Knowledge to the Point-Of-Action with AnswerDash
    • Jan 5, 2015 Scale Your Support Team with the AnswerDash Zendesk Integration
  • December 2014
    • Dec 30, 2014 Customer Service Experience 2015: Looking Back and Charging Forward
    • Dec 22, 2014 Customer Self-Service: The Gift that Keeps on Giving
    • Dec 17, 2014 Why Your Help Island Knowledge base Software Isn't Helpful for Your Customers
    • Dec 16, 2014 Turn Your Support Center into a Profit Center in 5 Steps
    • Dec 10, 2014 Defining the Future of the Customer Service Experience
    • Dec 8, 2014 4 Customer Service Secrets for Subscription-Based Businesses
    • Dec 1, 2014 Introducing AnswerDash Zendesk Integration for Contextual Customer Self-Service
  • November 2014
    • Nov 26, 2014 5 Customer Experience Leaders We’re Thankful For
    • Nov 26, 2014 The Two Psychological Reasons Customers Leave You
    • Nov 20, 2014 From Research to Tech Startup, the “What if we?” to “How can we?”
    • Nov 18, 2014 Infographic: How to Be a Customer Self Service Champ on Your Website
    • Nov 17, 2014 4 Things Your Website Should Do to Help Your Visitors Help Themselves
    • Nov 10, 2014 How Technology Research Compares to Doing a Tech Startup
  • October 2014
    • Oct 28, 2014 What do Startup CTOs Actually do? We Translate.
    • Oct 23, 2014 Worry About the Questions Your Website Visitors DON’T Ask
    • Oct 21, 2014 Customer Profiling – Why It Matters For Customer Success
    • Oct 13, 2014 3 Strategies for Using Customer Feedback As a Pre-Support Tool
  • September 2014
    • Sep 26, 2014 So You Want to Found a Startup? My Advice to College Students
    • Sep 26, 2014 3 Ways Website Self-Service Helps you Learn about your Visitors
    • Sep 23, 2014 The Technology Behind Magical Website Self-Service
    • Sep 15, 2014 The Battle Between Website Self-Service and Live Chat Customer Service
    • Sep 15, 2014 How to Make your Live Chat Solution 80% Better in 20 Minutes
    • Sep 8, 2014 What Startups Teach Us about Improving the Customer Experience
  • August 2014
    • Aug 27, 2014 How Psychology Explains the Benefits of Website Self-Service
    • Aug 26, 2014 How Customer Success has Changed Customer Support
    • Aug 19, 2014 Customer Service is Not the Same as Customer Success
    • Aug 13, 2014 THE DIGITAL JOURNEY: Make Your Website a Customer Success Destination
    • Aug 13, 2014 Customer Self-Service Software Shines Brightest in Summer
    • Aug 5, 2014 Helpful Government Websites Use Website Self-Service to Be More Responsive
  • July 2014
    • Jul 29, 2014 Improve Online Customer Experience with Website Self-Service
    • Jul 21, 2014 Put Contextual Website Self-Service in Front of Your Live Chat Support
  • June 2014
    • Jun 24, 2014 Implement Website Self-Service to Focus on What Your Customers Actually Do
    • Jun 10, 2014 The Power of Pointing & Online Self-Service Customer Support
    • Jun 3, 2014 What Does a Startup CEO Actually Do? The CEO Six
  • May 2014
    • May 20, 2014 When Startup Company Values Aren’t Hokey
    • May 5, 2014 What’s in a Name?
  • April 2014
    • Apr 2, 2014 Don’t be Fooled: Correlation, Causation, and Conversion Rate Optimization
  • February 2014
    • Feb 13, 2014 How Marketing Can Kill Your Website Conversion Rate
  • November 2013
    • Nov 18, 2013 5 Reasons Why Your Customers Hate Talking to You. Self-Service is the Future
  • October 2013
    • Oct 28, 2013 Why Website Help Isn't Increasing Your Conversion Rates
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